Theme setting is not applying

Hi,

I have updated the theme and the css settings got back to default some colors and customized css is not showing!

I have deactivate all the plugins and activated woodmart’s plugins and activated the parent theme and still have the issue.

find the attached system report and credentials to the staging site

Attachments:

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fonts, label’s color, footer color, button color .. etc

Waiting for your kind response
thank you

Hi waleed.izar,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

You can find the attached files.

fonts and color are not what I have using It seems like changed back to default , also the labels.
on the last image you can find that the footer background is not what I am using in the theme settings I use black BG.
and so many customized css.

Note* I recon that one day I have tried to create a staging site on other server which got the same issue on the staging site that time I thought that it maybe a server incompatible server specification! but the current server was working very well and the theme as well until I updated the theme last night.

Attachments:

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Find the \ LIVE SITE AND SERVER CREDIANTIALS

any updates ?

Hi waleed.izar,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Thanks for screenshots.

1. Fonts and Colors

You can change fonts in Theme Settings > Typography > Basic. In case the basic options do not apply to elements, you can use Advanced option > then you can assign to specific elements you want to make changes, please refer to our documentation https://xtemos.com/docs-topic/advanced-typography-settings/

Regarding colors, you can change these via Theme Settings > Styles and Colors > Colors. In additional to, some elements are needed to be changed colors via Custom CSS, can you please specific which elements you want to change colors?

2. Background color

You should Purge cache from plugins / CDN or disable it and check again, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Dear Hung,

The issue that the theme was working find and I already have a customized settings that was working fine before updating the theme to the latest version, I do not want to rechange my theme settings and ignore the issue that causes this. I also purged cache, disabled CDN and deactivate all plugins. Nothing has changed.

As I mentioned before ” Note* I recon that one day I have tried to create a staging site on other server which got the same issue on the staging site that time I thought that it maybe a server incompatible server specification! but the current server was working very well and the theme as well until I updated the theme last night”

Please check the website yourself and let me know. Thank you

Hi waleed.izar,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

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