Home Forums Basel – Premium Template Theme update

This topic contains 6 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 1 week, 1 day ago.

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  • #127899

    Ochuko
    Customer

    Good evening, I have been trying to update the theme on my website. It comes up in my updates on the WordPress sidebar. Then I click update and then it say updated. Then when I click return to the update page, it says that I need to update the theme again, and it is just an endless cycle.

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    #127927

    Hello,

    Please deactivate all the plugins not related to the theme and update the theme, then activate the plugins, if the problem remains, leave the plugins not activated and provide the FTP access to the private area. Make the full backup of your site.

    Best Regards

    #127944

    Ochuko
    Customer

    I have tried that already. Would you want my cPanel login as I do not have FTP.

    #127953

    We have fixed this issue from our side. Please, try to update the theme now.

    #128008

    Ochuko
    Customer

    I have tried to update it again, however the outcome is still the same.

    #128009

    Ochuko
    Customer

    I have tried doing it on a different browser, I have cleared my browser cache and the WordPress cache and the same thing is happening. It will say it has updated and then when I come back again, it says I need to update it.

    #128014

    Try to update the theme and then go to Dashboard -> Updates and click on “Check again” button. If you will see the message again, just ignore it.

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