Theme Update

Some pages do not open when I update the theme. I made a backup but I want to update the theme without any problems. Can you help me?

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

Thank you in advance.

My Woodmart Theme Version 5.2.0. When upgrade Version 5.3.6 my website is not working. Screen images are attachted.

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My Woodmart Theme Version 5.2.0. When upgrade Version 5.3.6 my website is not working. Screen images:

https://i.hizliresim.com/ff5r6e.png
https://i.hizliresim.com/Egqsae.png
https://i.hizliresim.com/J3vKQB.png
https://i.hizliresim.com/wyLOuu.png

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

Thank you in advance

Now the old version is installed. I got a backup via the Updraft plugin. You can intervene as you wish. Update and see issues. Notify me of problematic plugins. Login Information at the bottom. Thank You.

Please, disable all external plugins first. Update our theme to the latest version and make sure that all theme-related plugins are also updated via Appearance -> Install plugins.

I have fulfilled what you said. The error continues.

https://ajaxturkiye.com/hub2/
https://ajaxturkiye.com/hubplus/ not working

I wait your support.

Please, provide us your FTP access so we can check what is wrong.

Login Information at the bottom

Yes, page are broken in the middle because of some PHP or server error. We tried to enable WP_DEBUG but the error is not displayed on the frontend. And we can’t find any error logs on your server either.

Please, contact your hosting provider and ask to enable errors display or provide the access to the error log file.

My hosting provider say “They can view errors via error_log file in public_html”

There was also an error on this page. The theme does not work properly.
https://ajaxturkiye.com/motionprotect/

Hey! I can’t improve my website and the company is waiting for me. Can you help? Theme has stopped business! If you do not want to help the problem, I want to continue with the old version.

We have disabled the following option for the Lazy loading images and now it works well https://prnt.sc/xfcywy
Please, check from your side.

Thank you soo much. It took so long but I’m glad the problem is over. So should we not use that feature again?

It looks like it doesn’t work well with WEBP images. We will review this in our future updates and try our best to fix this.

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