Theme update and Theme settings – Global custom CSS issues

Hi There

We were using WoodMart Theme 7.2.4 and asked by the support staff updating the theme to 7.3+ packages along with the respective woodmart core plugin to test. Most of the issues were sorted in the older version of WoodMart theme.

Unfortunately, after update the Theme settings – Global custom CSS the classes are different. For instance, “.wd-hover-standard .wd-add-btn .add-to-cart-loop span” changed to “.product.wd-hover-standard .wd-add-btn .add-to-cart-loop span”. There are more classes has been changed.

My question with every theme update are we expecting changes as explained above?

I look forward to hearing from you

Regards,
SP

Hello,

Not every update includes such changes. Our goal is to ensure that your website not only meets but exceeds your expectations, providing an optimal experience for both you and your site visitors. Also, after each update release, you can get acquainted with the change log.

If you have any questions or if there’s anything specific you’d like further clarification on, please feel free to reach out

Kind Regards

Hi Luke,

Thank you for your response. Honestly, the things are not forwarding how we are expecting to happen. Someone have changed the Woocommerce Storefront theme without seeking permission from us. At least, we would expect someone let us know if they are switching to the parent/default theme and disable third-party plugins. Once the support staffs complets their testing, they would give us back to the website to its original state. I am still waiting for an hour and half but not sure what is happening. Could you please look into and restore it the way it was working in the morning.

Regards,
SP

Hello,

Sorry, but I haven’t visited your site via the admin dashboard. We apologize for any frustration or inconvenience caused by this situation. Your satisfaction is of the utmost importance to us.

If you would like to discuss the issue further, our customer support team is here for you.

Kind Regards

Hi Luke,

Could someone restore the website to the way it was working?

I am eagerly waiting for it.

Kind regards
SP

Hello,

I have contacted the team and they told me that they didn’t touch anything on your side therefore we didn’t make changes to your website.

If you’d like to contact us, we are here for whatever questions you may have.

Kind Regards

Hi Luke,

As per the host log, someone activated WooCommerce storefront for testing, the theme was activated by using woodmartadmin. The IP address is outside of our organisation. Except your support staff and myself noone has WP admin to the website. That’s the biggest reason, I was not willing to share WP admin and FTP access.

Regards
SP

Hello,

Maybe my colleagues changed the theme to the Storefront on your staging site according to this topic: https://xtemos.com/forums/topic/minicart-widget-issue/

In this case, please write in that mentioned topic about that situation. In general, the team still working on a solution.

Kind Regards

Okay Thank you Luke, I will follow up in the mentioned topic. I am waiting for it since yesterday.

Hello,

Okay, so the topic can be closed?

Looking forward to hearing back from you!

Kind Regards

I will first restore the website as someone changed my weeks customisation without seeking permissions from us. The Global CSS – custom CSS file was not loading properly. The issue is still there, I hope once the website is restore you may need to look into it.

Hello,

Understood. I hope you are not facing the same issue again.

Thanks for your time and have a great day.

Kind Regards

Seems the Global custom CSS is not loading properly.

1. Blog archive titles are not loading properly so do the read more buttons.
2. All CTA’s
3. PayPal button in the mini cart widget is disappeared if you update anything.
4. Checkout page order review autoloading takes longer than expected.

Kind regards,
SP

Hello,

1,2. Please send some screenshots for a better understanding.

Thank you in advance.

3. Seems that the issue is investigating in this topic: https://xtemos.com/forums/topic/minicart-widget-issue/page/2/

4. Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Kind Regards

I shall wait for the response from your team.

Hello,

Okay, I do hope you would remain as our valued customer and thank you for your time.

Kind Regards

Hi Luke,

After theme update seems shop filter is not loading properly both in Desktop and Mobile devices.

Could someone look into it or Do we need to create a new topic for such?

Regards
SP

Hello,

Actually, in this topic, all the issues are mixed up and it is creating a mess in the topic. So please create a new topic.

Note: Please create new topics for each issue in the support system to avoid any confusion.

Have a good day!

Kind Regards

Will do Luke.

Hello,

Always remember that you can reach out to us with any questions you may have.

Have a good day!

Kind Regards

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