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Theme Update failed

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  • #366055

    CYCLEPRO
    Participant

    Hello,

    Help to check why failed to update theme please!
    “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    Regards

    #366133

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide admin panel login and ftp details.

    Best Regards

    #376369

    CYCLEPRO
    Participant

    it’s been finished, thanks a lot!

    #376398

    Hello,

    You are Most Welcome.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 4 posts - 1 through 4 (of 4 total)

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