Home Forums Basel – Premium Template "There has been a critical error on your wordpress"

This topic contains 8 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 2 days, 10 hours ago.

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  • #158895

    uvalux
    Customer

    Hello,

    I am trying to troubleshoot which plugin is causing a conflict using Chrome. I’ve tried to narrow it down by de-activating but we are in a live production environment. Can you please help? Thank you

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    #158921

    uvalux
    Customer

    Update: theme was updated to latest version and issue has appeared to be resolved – but we received the following error with the homepage menu? See screenshot provided. Thank you

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    #158925

    uvalux
    Customer

    Resolved. Please close ticket thank you.

    #158942

    uvalux
    Customer

    Nevermind – Issue still persists. See attached screenshots. How can we debug the issue?

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    #158899

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Enable WP_DEBUG option in the wp-config.php file so you can see the actual error.

    Thank you in advance

    #159183

    uvalux
    Customer

    Here is the debugging report

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    #159282

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    #160664

    uvalux
    Customer

    Here is the link. I don’t know if it will replicate the issue for you? I’ve attached screenshots from today when I went to refresh the web page.

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    #160695

    We see that you are trying to display a huge amount of the products on one page. Try to decrease it to 10-20 products and check how it works.

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