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There is a problem in “the quantity on mini cart”

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  • #450349

    jalal.esayi
    Participant

    Regarding “the quantity on the shopping cart widget or the mini cart” as shown in the image I uploaded..

    Whenever I try to click to change the number of products in mini cart, The number gets back to Number 1 by itself and so on.

    What do you think cause this issue to happen?

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    #450386

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #450455

    jalal.esayi
    Participant

    I did deactivate all the plugins except the ones you mentioned above.

    and still the problem remains.

    find the site credentials in the Private content block

    #450604

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins which are not related to our theme so we can test this without plugins. Also, update our theme to the latest version available 7.1.4.

    Thank you in advance.

    #450716

    jalal.esayi
    Participant

    The problem has been fixed after updating the theme to 7.1.4.

    Thanks a million for your support, I really appreciate it.

    #450740

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

Viewing 6 posts - 1 through 6 (of 6 total)

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