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Thumbnails disappear after last update

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  • #392341

    BVEdgie
    Participant

    Hello,

    After last update of Woodmart, the thumbnails on the single product page carousel don’t appear anymore : We can’t see the carousel, as per attached.
    No change has been done on the theme config.
    Can you help?

    Thanks
    Best regards

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    #392357

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #392811

    BVEdgie
    Participant

    Hello Artem,

    I can give you access if you give me your IP address.
    Thanks

    #392819

    Artem Temos
    Keymaster

    Hello,

    Here is my current IP

    #392843

    BVEdgie
    Participant

    See below.
    Thanks!

    #392845

    Artem Temos
    Keymaster

    Hello,

    Please, keep all plugins that are not related to our theme temporarily turned off. And switch to the parent theme also.

    Kind Regards

    #392854

    BVEdgie
    Participant

    You have rights to do it.

    #392859

    Artem Temos
    Keymaster

    Now it works correctly. Please, check it from your side.

    Kind Regards

    #392862

    BVEdgie
    Participant

    You only switched to default Woodmart theme. It doesn’t fix my issue.

    #392926

    Artem Temos
    Keymaster

    Yes, it looks like you have some custom code in the child theme that breaks this functionality. You need to fix or remove that code from the child theme.
    Note that fixing customizations made in the child theme is out of our theme support scope.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)