Ticket disappeared

Hi, I opened a ticket a moment ago and now it disappear.

Hello,

Nobody deleted the ticket, will you kindly copy here the problem? You could forget to save.

Best Regards

Can you check in your removed topic? I enable image upload in product review. When I click on the question mark in mobile view. The bubble doesn’t show up. It show up onlybon mouse hovering in desktop.

Hello,

I cannot restore the ticket. I have tested the uploading images on our side and it works well and displayed correctly.

Please provide the site admin access to the private area as well as the product URL with the problem, deactivate the plugins not related to the theme.

Best Regards

It’s not about uploading images. I mean the question mark icon. You can try in your end, buy a product and try to write a review. At this point, you need to use your mobile device and click on the question mark icon, in my side when I click on the question mark, there’s no explanation about something like this “The maximum file size is 1 MB and you can upload up to 4 images”. Does it mean it’s not working in mobile? In desktop view it works fine when I hover my mouse on it, this thing comes up.

Hello,

Please add this code to the Theme Settings > Custom CSS > Mobile/Tablet:

.wd-add-img-msg {
    position: relative;
}
.wd-add-img-msg-text {
    position: absolute;
    bottom: 100%;
    left: 50%;
    z-index: 1070;
    visibility: hidden;
    margin-bottom: 8px;
    margin-left: -110px;
    padding: 8px 15px;
    min-width: 220px;
    max-width: 200px;
    height: auto;
    background-color: #000;
    color: #FFF;
    text-align: center;
    text-transform: capitalize;
    white-space: normal;
    letter-spacing: .3px;
    font-weight: 400;
    font-size: 12px;
    line-height: 1.6;
    opacity: 0;
    pointer-events: none;
}
.wd-add-img-msg-text:before {
    content: "";
    position: absolute;
    top: 100%;
    left: 50%;
    margin-left: -5px;
    width: 0;
    height: 0;
    border-width: 5px 5px 0;
    border-style: solid;
    border-color: transparent;
    border-top-color: #000;
}
.wd-add-img-msg:hover .wd-add-img-msg-text {
    visibility: visible;
    opacity: 1;
    -webkit-animation: wd-fadeInTooltip .3s ease;
    animation: wd-fadeInTooltip .3s ease;
}

We shall fix this in our nearest update.

Best Regards

[Author]

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