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Unable to access wp-admin
- This topic has 8 replies, 2 voices, and was last updated 3 years ago by Elise Noromit.
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AuthorPosts
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November 9, 2021 at 12:11 pm #330476
atsoolevyParticipantHi there,
I can’t reach wp-admin folder after installing the theme:
Weird thing is that wp-admin/index.php works.
But, I can’t login to the admin panel, which is an issue.
The wp-admin login works with Twenty Twenty One theme.I used WordPress Toolkit to install WooCommerce.
Also, there are a few bugs in the child theme, screenshots attached:
Cart side widget is always visible and the contents are not RTL.Please use this direct link to add a product to the shopping cart for tests:
https://www.abas10.co.il/?add-to-cart=11Thanks in advance!
Attachments:
You must be logged in to view attached files.November 9, 2021 at 2:40 pm #330532
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
I have managed to set the default twenty theme and I see the same problem, which means that the Basel theme does not cause this problem. Please rename the Plugins folder, then rename it again to deactivate them all, and then activate one by one to detect which one causes the problem.
Best Regards
November 10, 2021 at 9:12 am #330686
atsoolevyParticipantHi Elise,
I made a short video to demonstrate the issue:
https://www.abas10.co.il/wp-content/themes/basel-child/wp-admin.mp4November 10, 2021 at 9:28 am #330691
Elise NoromitMemberHello,
Please delete the Basel theme and upload again, most likely the file was damaged during the loading. As soon as you upload the theme, deactivate all the plugins except these ones:
Contact Form 7
Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
WPBakery Page Builder
XTEMOS Post Types pluginThen activate the plugins one by one checking the issue, if the problem persists, contact us, please.
Best Regards
November 10, 2021 at 10:07 am #330705
atsoolevyParticipantHi Elise,
How can I backup my settings first?
Before deleting the theme.Thanks
November 10, 2021 at 11:30 am #330730
atsoolevyParticipantHi Elise,
Never mind.
I found a way to export then import.
Tried what you suggested, still doesn’t work.November 10, 2021 at 11:28 pm #330922
Elise NoromitMemberHello,
Can you restore the version of the site from the backup before you installed the Basel?
Best Regards
November 11, 2021 at 3:13 pm #331221
atsoolevyParticipantHi Elise,
I am sorry, apparently it was a domain issue.
In a different server, everything works well.However, can you please check the child theme about the RTL issue as described in the photos attached?
Thank you!
November 11, 2021 at 11:23 pm #331282
Elise NoromitMemberHello,
Is RTL correct on the parent theme? If it is not, please remove all the custom CSS to a separate file and set any RTL language. If there are any problems, make the screen of them and send us with the page URL.
If you have RTL problems with your custom CSS or with the child theme, it means part of the custom code influences and causes the problem, check and correct your custom.
Best Regards
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