Unable to Change the Logo

Hello,

I just installed the theme. I am unable to change the logo. Guide me on this.

Woodmart header builder is blank, not working.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please check the credentials I cannot log in. Please clarify if you cannot find the option or you set the logo and it is not shown.

Best Regards

Sorry the correct credentials are.

I have tried all the way to change the logo. But its not changing. Kindly help.

Best Regards
Jagannath

Hello,

Please, confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

The Header builder interface is empty such often happens when there is a conflict of customization or other plugins.

Best Regards

Hello,

I confirm the same. You may go ahead and deactivate the plugins.

Best Regards,
Jagannath

Hello,

I have deactivated the plugins: https://gyazo.com/5d0bed76907b4785c44b67ceeb8ed0b4

The headers work properly and I could upload the logo: https://gyazo.com/c14bc650d8879961487aa69f7a75d5dc

I activate all the plugins as they were

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello,

Thank you. How to change the logo on Mobile devices. It is still showing woodmart.

Best Regards
Jagannath

Hello,

You need to switch to the mobile view of the Header builder and upload your logo: https://xtemos.com/docs/woodmart/header-builder/header-responsive-settings/

If you have any questions please feel free to contact us.

Best Regards

Thank you. Homepage items are not visible correctly. I am not able to add from templates also. Guide me how to add featured products and Product categories on the homepage.

Hello,

Please check our template library, you can upload ready blocks and just replace the color and content: https://xtemos.com/docs/woodmart/templates-library/

If you want to show the Product Category grid, you can find this widget in the builder chart as well as the Product Grid widget: https://xtemos.com/docs/woodmart/shortcodes-2/

This manual would help to configure the Product grid as per your needs: https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/

Best Regards

Dear sir,

We have done anything according your video for the change logo on mobile logo,but there are have the theme logo.we don’t know what had happened.
And the map always show wrong,too.please check for me.
Thanks for your help.

Best regards
SW

Hello,

Please check your credentials I cannot log in.

As for the map on the contact page: Google Maps JavaScript API error and link how to fix this provided in the console:
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

Best Regards

I have same problem. Using the header builder if i click to edit the logo, a blank window shows instead of upload logo and other options.

kindly help

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I have same problem. Using the header builder if i click to edit the logo, a blank window shows instead of upload logo and other options.

Your quick response will be highly appreciated.

WP dashboard User Name and Password given below in private content

Attachments:

You must be logged in to view attached files.

Hello,

I am uploading the logo without any problems: https://gyazo.com/f30dcc70785c9f0837ac70afcfcb0cd0 and https://gyazo.com/71a16fe84c134f08204f61412a38b714

For mobile: https://gyazo.com/f28af4cfa902e0f1ccb2473041242a6b

Please try to clear the cache and try again. I tried a couple of times it works.

Best Regards

[Author]

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