Unable to install Alternative Energy demo

I have followed all your requirements – php values like “max_execution_time ” ridiculously high and still get error: “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance. ” after reaching 90% – please advise

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, send us your FTP access so we can check what is wrong there.

Kind Regards
XTemos Studio

Information provided

[Artem Temos]

Here is my IP

• This reply was modified 2 years, 7 months ago by Artem Temos.

Whitelisted Ip

Still can’t access https://gyazo.com/7f737f768ea134d48e0508475cadef43

I have reviewed the server logs and no trace of your IP so I believe you are not even reaching my server – please try again – also see if you can ping the server

We still connect and ping your server host.
Note that it might be the reason for the dummy content not being loaded correctly too.

Kind Regards

Your IP address is flagged “The machine using this IP is infected with malware that is emitting spam, or is sharing a connection with an infected device. ” see attached report

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Do you mean our personal IP or the IP of our server?

The IP address you provided above: 176.98.90.13

But it has no sense since it is just our local IP set by our internet provider and how it might be affected by malware? Try to disable this security service temporarily and let us check the problem.
Otherwise, we will not be able to help you.

Kind Regards

[Author]

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