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Unable to Update Woodmart Licence

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • October 6, 2022 at 3:15 am #411126

    Elaine
    Participant

    “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    October 6, 2022 at 4:31 am #411141

    Elise Noromit
    Member

    Hello,

    Thank you for choosing our theme and contacting us.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    October 6, 2022 at 4:33 pm #411373

    Elaine
    Participant

    As I explained in my previous post, these steps have already been performed and we’re still receiving the error and unable to activate it.

    October 6, 2022 at 4:59 pm #411384

    Artem Temos
    Keymaster

    Hello,

    Please, deactivate the theme and send us your admin access with your purchase code so we can check what is wrong there.

    Kind Regards

    October 6, 2022 at 5:35 pm #411406

    Elaine
    Participant

    Your help in this matter is appreciated.

    October 6, 2022 at 6:31 pm #411434

    Elaine
    Participant

    Sure, will do.

    October 7, 2022 at 9:18 am #411560

    Artem Temos
    Keymaster

    The password seems to be wrong and we can’t enter your dashboard https://gyazo.com/38e48751439dbc8e9d197e1d6e888973

    Kind Regards

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Viewing 7 posts - 1 through 7 (of 7 total)