Unable to Update Woodmart Licence

“The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

Hello,

Thank you for choosing our theme and contacting us.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

As I explained in my previous post, these steps have already been performed and we’re still receiving the error and unable to activate it.

Hello,

Please, deactivate the theme and send us your admin access with your purchase code so we can check what is wrong there.

Kind Regards

Your help in this matter is appreciated.

Sure, will do.

The password seems to be wrong and we can’t enter your dashboard https://gyazo.com/38e48751439dbc8e9d197e1d6e888973

Kind Regards

[Author]

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