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Unidentified checkout error
- This topic has 15 replies, 2 voices, and was last updated 6 years, 1 month ago by
Elise Noromit.
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AuthorPosts
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May 14, 2020 at 3:03 pm #195021
NathanZParticipantHi
I am using Woodmart with Dokan, and while the checkout works with other themes I am getting an empty error with this theme.
Here you can see the process https://www.awesomescreenshot.com/video/101197?key=f37ac15f86d0b46cc842f6e8ae0cfeaf
You can only order from UK zones so try this product https://zehu.co.uk/product/melon-watermelon-price-per-kg/ and use postcode N166HD for shipment
This is urgent thank you!!
May 14, 2020 at 7:02 pm #195068
Elise NoromitMemberHello,
Please make a full backup of your site check how it works on the Storefront theme to detect if our theme causes the problem.
Best Regards
May 14, 2020 at 11:15 pm #195138
NathanZParticipantBackup is done
Thank youMay 15, 2020 at 9:22 am #195240
Elise NoromitMemberHello,
Please install the free Storefront theme and check how it works on this theme.
Best Regards
May 15, 2020 at 4:21 pm #195402
NathanZParticipantDid you check the video I posted above?
It shows how it works well on the free storefront theme.May 16, 2020 at 8:58 am #195475
Elise NoromitMemberHello,
Please deactivate all the plugin not related to the theme and provide you FTP access to the private area.
Best Regards
May 17, 2020 at 6:28 pm #195750
NathanZParticipantI have disabeled most plugins and still doesn’t work.
May 18, 2020 at 7:16 am #195821
Elise NoromitMemberHello,
Please check the credentials we cannot log in.
Best Regards
May 18, 2020 at 1:48 pm #195921
NathanZParticipantHave you used the CUSTOM admin login page provided?
May 18, 2020 at 2:37 pm #195932
Elise NoromitMemberHello,
The functional pages do not work http://prntscr.com/sj1ufk Please configure all the necessary Woocommerce pages.
Please check the issue with the Storefront theme.
Best Regards
May 18, 2020 at 2:52 pm #195933
NathanZParticipantThere was a problem with the .htaccess
Should be good now.
ALl good now. Sorry about that!!May 18, 2020 at 4:02 pm #195941
NathanZParticipant(All good I meant for you to perform testing… checkout still dead. Thanks)
May 18, 2020 at 11:01 pm #196003
NathanZParticipantPlease can you look into it urgently? This is really a bummer for our new business. Everything froze. Thank you
May 19, 2020 at 8:52 am #196048
Elise NoromitMemberHello,
The problem is caused by custom PHP you have added to the theme, please remove this code and check again.
Best Regards
May 22, 2020 at 5:23 pm #197070
NathanZParticipantThat was it. Thank you!!!
May 22, 2020 at 9:33 pm #197123
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
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