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Updat issue

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #48767

    JuliaSan
    Participant

    Hi,
    we have just updated to Woodmart 2.1 in our staging environment, and now the staging website shows only blank pages. We have added the license key and even deactivated all plugins that are not related to your theme and still empty. Can you please take a look?
    Before the update we were still checking the staging site, and it worked perfectly.
    The access information is in the private section.
    Thanks,
    Julia

    #48796

    Bogdan Donovan
    Keymaster

    Hello,

    Your issue is related to the custom code that you added to the header.php (https://image.prntscr.com/image/1pv7w9uTQEeWzTEJp5a1Dw.png) file that is located in your child theme. Try to remove custom code or disable child theme and check again.

    Regards

    #48825

    JuliaSan
    Participant

    Hi, okay, what I did is change the theme from child to parent (woodmart).
    Then the page is visible again. So I thought I simply replace the header.php of the child with the one from the the parent, but then I have the error message again…
    Can you please tell me what I am doing wrong?

    Thanks,
    Julia

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    #48841

    Bogdan Donovan
    Keymaster

    We checked your site again and found that your child theme header.php file has not changed since the last time. Please replace it with a header.php file from the parent theme.

    Regards

    #48851

    JuliaSan
    Participant

    Okay, thanks, this worked now – previously I replaced the one on the live environment and not on staging…. :S

    Can I now add the Facebook pixel to this new header file?
    Thanks!

    #48872

    Eric Watson
    Participant

    You are welcome! Yes, you can add Facebook pixel code.

    Regards

    #48879

    JuliaSan
    Participant

    Hi, thanks for the support.
    However, I would have an additional topic.
    Now that I am checking the site with the new version of the theme I see that in several sidebars the content has changed. For example the Shop Widget Area used to be the Category menu, and now it is the content of a sidebar that we used for another page.
    Can you please tell me how to reset that to the previous version?
    We had exactly the same topic after the previous theme update and it takes a couple of hours to scan the whole site and set the correct sidebars with the proper widgets manually each time.
    Thanks,
    Julia

    #48886

    Eric Watson
    Participant

    The problem may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to appropriate positions.
    As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

    Regards

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Viewing 8 posts - 1 through 8 (of 8 total)