Home › Forums › Basel support forum › Update Error Update Error This topic has 1 reply, 2 voices, and was last updated 5 years, 3 months ago by Elise Noromit. Viewing 2 posts - 1 through 2 (of 2 total) Author Posts December 17, 2018 at 9:31 am #96501 ZUZUVECHAXParticipant Hi, I’m trying to update to new version but I get this error: PCLZIP_ERR_BAD_FORMAT please, can you help? December 17, 2018 at 3:28 pm #96572 Elise NoromitMember Hello, Please provide your site admin access and FTP and make the full backup of your site. Best Regards Author Posts Viewing 2 posts - 1 through 2 (of 2 total) You must be logged in to create new topics. Login / Register