Home Forums WoodMart support forum Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #124773

    alexhuds
    Participant

    Experiencing what seems to be a common error when attempting to upgrade theme through the appearance menu.

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Have you posted a solution to this anywhere? I have tried re-activating both on my side and on xtemos account page.

    Also, on another note, Am I able to extend my support license?

    Regards,

    Alex

    #124801

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    You can extend the support license on our theme page on ThemeForest https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492

    Regards

    #124917

    alexhuds
    Participant

    Still no luck with this. Tried the steps numerous times.

    Please use the FTP details provided if required.

    Thanks and regards,

    Alex

    #124926

    alexhuds
    Participant

    Experiencing same issues from post: https://xtemos.com/forums/topic/woodmart-did-not-update-3/

    I am unable to find any limitation on the files uploaded as you described to this user.

    #124952

    Hello,

    I need also your site admin access. Please make the full backup of your site I will update the theme.

    Best Regards

    #124959

    alexhuds
    Participant

    Admin details below

    #124972

    Hello,

    Your theme has been updated. Please check. I have updated via Dashboard > Themes. I did not enter FTP.

    Best Regards

    #124974

    alexhuds
    Participant

    Thanks for your help.

    I am still unsure why this occurred for future reference

    #124985

    Hello,

    Please try to update the theme in Admin panel by an automatic update.

    If you have any problems, contact us, we shall check deeper.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)