Update failed with “Forbidden” error for WoodMart theme

Hello,

I am trying to update the WoodMart theme from version 8.6.2 to the latest one, but I am getting the following error during the automatic update:

“An error occurred while updating WoodMart: Download failed. Forbidden”

Please mind that my theme license is active.

Could you please advise on how to resolve this or provide the latest theme ZIP file so I can update manually?

Thank you,
Minas

Hello,

Thanks for reaching out. A “Download failed. Forbidden” message during the theme update usually means the license token isn’t synchronized with the current domain or the server blocks the request to our update endpoint.

Please try these quick checks:
– Refresh the license token:
– Go to Dashboard -> WoodMart -> Theme License and click Deactivate.
– Go to Dashboard -> Updates and click Check again.
– Return to WoodMart -> Theme License, activate with your purchase code, then retry the update from Appearance ->
Themes or Dashboard -> Updates.

– If the site was migrated or you’re using a staging/subdomain, remove old domain activations in your XTemos account (xtemos.com -> My account -> Purchase code activations), then activate again on the current domain.

As a safe workaround, you can update manually:
– Download the latest woodmart.zip from your ThemeForest account.
– WordPress: Appearance -> Themes -> Add New -> Upload Theme -> select woodmart.zip -> Install Now -> Replace current with uploaded.
– If upload is restricted, use FTP: https://xtemos.com/docs-topic/upload-theme-with-ftp/

Best Regards,

I just refreshed the license token, but nothing happened. The problem still exists..

Thanks in advance,
Minas

Hello,

Sorry to hear about the inconvenience. Please share your site’s WP-Admin login details so we can investigate and assist you.

For your security, please don’t post your credentials directly in this topic. Instead, use our secure sharing service: https://secret.xtemos.com/

Enter your login details there, generate a secret link, and paste that link into the Private Content area of your reply. Please do not post the secret link in the public topic reply.

The secret link can only be opened once, so please generate a new one if it has already been accessed.

Best Regards.

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