update the them

hello.
am having this error when try to updat the them
update The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10)

I already tried this:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

didnt work
please help me

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

hello.
didnt work

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

hello.
after a moment we have solved the problem with our server admin
thank you

Hello,

We are glad you have solved the issue.

If you have any questions please feel free to contact us.

Best Regards

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