update the them

hello.
i have ordered woodmart 6.4.2 few days ago . and now the update do not work .. its start to updating then an error 500 internal server error.
what can i do.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

hello.
thank you for your quick answer the problem was in the server i have contact them and it work
goodbye

You are welcome! We are here to help.

Wish you a wonderful day!

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