Home › Forums › WoodMart support forum › Updated theme but Page builder and Revslider haven't updated

Updated theme but Page builder and Revslider haven't updated

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • July 21, 2018 at 12:02 pm #68656

    newK9
    Participant

    Hi, I’ve updated the theme but for some reason pagebuilder and revslider haven’t and won’t update. Any reason why? or how to update them?

    Page builder version:5.4.7
    Revslider version: 5.4.7.4

    July 21, 2018 at 12:06 pm #68658

    Elise Noromit
    Member

    Hello,

    Please enteter Appearance > Install plugins and try to update the plugins there. If it does not work, update them manually: Navigate to Plugins and deactivate the current plugin, you will see “Delete option”, delete the current plugin

    1. Upload the recent version of the theme from Themeforest account.

    2. Upload the plugin archive from theme/inc/plugins/js_composer via Plugin > Add new > Upload > install > activate

    3. Repeat step 2 for Slider Revolution.

    Best Regards

    July 21, 2018 at 12:10 pm #68659

    newK9
    Participant

    Excellent worked. All done. Thank you.

    Just have one small little issue and that’s SVG’s not displaying in the infobox. Yet they display in standard text boxes. Any reason why?

    July 21, 2018 at 1:40 pm #68665

    Elise Noromit
    Member

    Hello,

    Enter the Infobox and disable SVG animation http://prntscr.com/k98dif

    Best Regards

    July 21, 2018 at 1:52 pm #68668

    newK9
    Participant

    SVG isn’t selected and is already disabled. Yet still not showing.

    July 21, 2018 at 2:42 pm #68672

    Elise Noromit
    Member

    Hello,

    Please give the URL of the page, I will check the settings.

    Best Regards

    July 21, 2018 at 2:46 pm #68673

    newK9
    Participant

    Sure also a love icon has appeared in the link section (learn more) which wasn’t here before I updated the site (today). Also icons in the description section aren’t appearing.

    July 21, 2018 at 3:42 pm #68676

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access, that one you provided earlier is not valid now.

    Best Regards

    July 21, 2018 at 3:46 pm #68677

    newK9
    Participant

    Here you go, thank you.

    July 21, 2018 at 4:20 pm #68683

    Elise Noromit
    Member

    Hello,

    Yes, I have checked, I see the problem. We shall need to take the time to find out the reason.

    We will get back to you as soon as we have the result.

    Best Regards

    July 21, 2018 at 7:37 pm #68688

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access.

    Best Regards

    July 21, 2018 at 7:44 pm #68689

    newK9
    Participant

    Ok I have added it.

    July 21, 2018 at 8:08 pm #68692

    Artem Temos
    Keymaster

    It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    July 23, 2018 at 2:32 pm #68861

    newK9
    Participant

    Sorry for my late response back to you. I’ve now sorted the problem and it now works. Thank you so much for your guidance.

    July 23, 2018 at 3:16 pm #68865

    Artem Temos
    Keymaster

    OK, we are glad that you resolved it.

    Regards

  • Author
    Posts

Tagged: 

Viewing 15 posts - 1 through 15 (of 15 total)

The topic ‘Updated theme but Page builder and Revslider haven't updated’ is closed to new replies.