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Updating Basel Theme
- This topic has 19 replies, 2 voices, and was last updated 6 years, 2 months ago by
Elise Noromit.
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AuthorPosts
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June 27, 2018 at 9:37 pm #65162
Warren PickardParticipantHi Elise,
I tried to update our Basel theme, as per your suggestion in the previous email:
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To update our theme you need to download the latest version, rename or delete your current theme folder and Upload it from the admin panel or FTP client (see uploading guide)
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However, when I tried to click on the “uploading guide” link, it didn’t work.So here is a brief recap:
We need to update our Basel theme, as there are lots of outdated theme templates.
So if I go to https://themeforest.net/ and purchase the latest version of the Basel theme from there, I’m assuming it will give me a ZIP file?
And can I upload that ZIP file here? (see screenshot):
Needless to say, I need to make sure we’re doing it properly.
Thanks
June 28, 2018 at 7:07 am #65199
Elise NoromitMemberHello,
You do not need to purchase theme each time when you need to update. If you have the current version 4.0, try this way:
Automatic updates with purchase code:
Licensed Update is the easiest and safe way of an update. You do not need to do anything, WordPress will do the job for you.
In order to get the option for the automatic update, you need to activate your theme. Navigate to Dashboard -> Basel -> Theme License, insert the purchase code and check agreement for the storing of the purchase code and user data by xtemos.com
http://prntscr.com/jv9wvl
How to find your purchase code:
Log into your Envato Market account.
Hover the mouse over your username at the top of the screen.
Click ‘Downloads’ from the drop-down menu.`
Click ‘License certificate & purchase code’ (available as PDF or text file).
As soon as your theme has been activated you will see the notification on update in Dashboard -> Appearance -> Themes. Enter the Basel theme and just press “Update now” on the theme as shown:All the theme files will be updated. At the same time, all the theme settings and custom CSS remain.
In order to get such an option, you need to activate your theme license in Dashboard -> Basel -> Theme Licence.If you have any problems please provide your site admin access
Best Regards
June 28, 2018 at 11:29 am #65258
Warren PickardParticipantThanks very much Elise.
See private content below.
June 28, 2018 at 12:15 pm #65264
Elise NoromitMemberHello,
Please send your email into the private area, our colleague will send you theme archive.
Best Regards
June 28, 2018 at 12:34 pm #65273
Warren PickardParticipantThanks very much Elise,
When your colleague sends the updated Basel theme archive, please also send a *working* link to the manual update instructions…
As you pointed out in a previous conversation, we have Basel version 3.4.1 and automatic update is only available starting from version 4.0.
So in our case, your advice was to update the Basel theme manually as per these recommendations:
https://xtemos.com/docs/basel/update-theme/The problem is that when I went to that page, the *uploading* word/link in the “Manual Update” section (below) didn’t work and I wasn’t able to see the instructions:
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Manual UpdateBefore updating we suggest you to do a back up (save the copy of all your files) and make sure that you are using the latest version of WordPress and WooCommerce. To update our theme you need to download the latest version, rename or delete your current theme folder and Upload it from the admin panel or FTP client (see *uploading* guide)
************************************Can you please send me a different/working link to the uploading guide, so that I can review the instructions?
Also, please provide any additional instructions I may need, since I don’t have access to our tech-guy’s Envato Market account and I will not be able to link or sync his account with our website (so if I need to do anything with Envato Market, I will have to create a new account). So it would be greatly appreciated if you could send me instructions on how to update the Basel theme on our website WITHOUT using the Envato Market account.
Thanks again for all your help!
It is greatly appreciated!!
Regards,
WarrenJune 28, 2018 at 12:48 pm #65278
Elise NoromitMemberHello,
Please check mail and confirm the receipt.
1. Make the full backup of your site. You can use the plugin all in one wp migrate.
2. Try to update the theme with the plugin Easy Theme and Plugin Upgrades
If you have problems, send us your site admin access.
Best Regards
June 28, 2018 at 1:00 pm #65282
Warren PickardParticipantHi Elise,
Yes, I received the archive.
Thanks very much!
I will follow your instructions and will get back to you.
Thanks again!June 28, 2018 at 1:07 pm #65284
Elise NoromitMemberHello,
Yes, you are welcome. Do not forget to make the full backup.
Best Regards
June 28, 2018 at 3:14 pm #65307
Warren PickardParticipantHi Elise,
The Basel upgrade worked…
THANK YOU SO MUCH!!!
All those theme templates have been updated as well.
Your assistance is GREATLY APPRECIATED!!!
I do have one question, as a result of the upgrade (please see screenshot):
June 28, 2018 at 3:59 pm #65311
Elise NoromitMemberHello,
Glad to hear you have solved the issue.
Please navigate to Theme Settings > Shop > Product labels and disable those you do not need.
Best Regards
June 28, 2018 at 4:12 pm #65312
Warren PickardParticipantThanks Elise!
And thank you for all the EXCELLENT support!
June 28, 2018 at 5:55 pm #65327
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
June 28, 2018 at 6:42 pm #65333
Warren PickardParticipantThanks Elise,
Here is another small issue that came up:
https://hnwgallery.com/fireshot-screen-capture-1147-my-account-hnwgallery-hnwgallery_com_my-account/
I look forward to your thoughts.
June 28, 2018 at 7:51 pm #65335
Elise NoromitMemberHello,
Navigate to Woocommerce > Settings > Advanced and clean the field for “Downloads” http://prntscr.com/k0j2i5
Best Regards
June 29, 2018 at 8:55 pm #65450
Warren PickardParticipantThanks very much Elise!
Is the MY ACCOUNT page part of the Basel theme?
If so, the “Lost your password?” link isn’t working properly (it keeps sending me around in circles).
Here is the page: https://hnwgallery.com/my-account/
And here are two screenshots to show you what I mean:
Regards,
WarrenJune 30, 2018 at 8:33 am #65470
Elise NoromitMemberHello,
My Account is the WooCommerce functionality. I upload the page without any problems. http://prntscr.com/k130us
When I try to reset the password I get this message: http://prntscr.com/k131pf I do not have account with the mail I am trying to enter
Now, I have created the account and I am trying to reset the password http://prntscr.com/k13cb6
Please check again.
Best Regards
July 2, 2018 at 8:58 pm #65674
Warren PickardParticipantThanks for trying Elise.
The problem is that if you go to the email they sent you (to reset your password) and click on the link in that email, it will take you right back to the page where you have to enter your email address, so they can send you an email to reset your password. In other words, that link does NOT take you to the page where you can actually reset your password. Instead, it keeps taking you to the page where you have to enter your email address, so they can send you the email with the link. The end result is that you keep going around in circles.
I really appreciate you trying to help, but since the My Account page is WooCommerce functionality, I will try to contact them.
Thanks again!July 3, 2018 at 7:31 am #65715
Elise NoromitMemberHello,
Also, you can check your WooCommerce settings with the provided documentation: https://docs.woocommerce.com/document/configuring-woocommerce-settings/
Best Regards
July 3, 2018 at 11:40 am #65787
Warren PickardParticipantThanks Elise.
July 3, 2018 at 12:44 pm #65809
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
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