Updating Basel Theme

Hi Elise,

I tried to update our Basel theme, as per your suggestion in the previous email:
**************************
To update our theme you need to download the latest version, rename or delete your current theme folder and Upload it from the admin panel or FTP client (see uploading guide)
**************************
However, when I tried to click on the “uploading guide” link, it didn’t work.

So here is a brief recap:

We need to update our Basel theme, as there are lots of outdated theme templates.

So if I go to https://themeforest.net/ and purchase the latest version of the Basel theme from there, I’m assuming it will give me a ZIP file?

And can I upload that ZIP file here? (see screenshot):

https://hnwgallery.com/fireshot-screen-capture-1139-add-plugins-hnwgallery-wordpress-hnwgallery_com_wp-admin_plugin-install_php/

Needless to say, I need to make sure we’re doing it properly.

Thanks

Hello,

You do not need to purchase theme each time when you need to update. If you have the current version 4.0, try this way:

Automatic updates with purchase code:
Licensed Update is the easiest and safe way of an update. You do not need to do anything, WordPress will do the job for you.
In order to get the option for the automatic update, you need to activate your theme. Navigate to Dashboard -> Basel -> Theme License, insert the purchase code and check agreement for the storing of the purchase code and user data by xtemos.com
http://prntscr.com/jv9wvl
How to find your purchase code:
Log into your Envato Market account.
Hover the mouse over your username at the top of the screen.
Click ‘Downloads’ from the drop-down menu.`
Click ‘License certificate & purchase code’ (available as PDF or text file).
As soon as your theme has been activated you will see the notification on update in Dashboard -> Appearance -> Themes. Enter the Basel theme and just press “Update now” on the theme as shown:

http://prntscr.com/k09lo5

All the theme files will be updated. At the same time, all the theme settings and custom CSS remain.
In order to get such an option, you need to activate your theme license in Dashboard -> Basel -> Theme Licence.

If you have any problems please provide your site admin access

Best Regards

Thanks very much Elise.

See private content below.

Hello,

Please send your email into the private area, our colleague will send you theme archive.

Best Regards

Thanks very much Elise,

When your colleague sends the updated Basel theme archive, please also send a *working* link to the manual update instructions…

As you pointed out in a previous conversation, we have Basel version 3.4.1 and automatic update is only available starting from version 4.0.

So in our case, your advice was to update the Basel theme manually as per these recommendations:
https://xtemos.com/docs/basel/update-theme/

The problem is that when I went to that page, the *uploading* word/link in the “Manual Update” section (below) didn’t work and I wasn’t able to see the instructions:
**********************************
Manual Update

Before updating we suggest you to do a back up (save the copy of all your files) and make sure that you are using the latest version of WordPress and WooCommerce. To update our theme you need to download the latest version, rename or delete your current theme folder and Upload it from the admin panel or FTP client (see *uploading* guide)
************************************

Can you please send me a different/working link to the uploading guide, so that I can review the instructions?

Also, please provide any additional instructions I may need, since I don’t have access to our tech-guy’s Envato Market account and I will not be able to link or sync his account with our website (so if I need to do anything with Envato Market, I will have to create a new account). So it would be greatly appreciated if you could send me instructions on how to update the Basel theme on our website WITHOUT using the Envato Market account.

Thanks again for all your help!

It is greatly appreciated!!

Regards,
Warren

Hello,

Please check mail and confirm the receipt.

1. Make the full backup of your site. You can use the plugin all in one wp migrate.

2. Try to update the theme with the plugin Easy Theme and Plugin Upgrades

If you have problems, send us your site admin access.

Best Regards

Hi Elise,
Yes, I received the archive.
Thanks very much!
I will follow your instructions and will get back to you.
Thanks again!

Hello,

Yes, you are welcome. Do not forget to make the full backup.

Best Regards

Hi Elise,

The Basel upgrade worked…

THANK YOU SO MUCH!!!

All those theme templates have been updated as well.

Your assistance is GREATLY APPRECIATED!!!

I do have one question, as a result of the upgrade (please see screenshot):

https://hnwgallery.com/fireshot-screen-capture-1146-products-archive-hnwgallery-hnwgallery_com_shop-art/

Hello,

Glad to hear you have solved the issue.

Please navigate to Theme Settings > Shop > Product labels and disable those you do not need.

Best Regards

Thanks Elise!

And thank you for all the EXCELLENT support!

You are welcome! If you have any questions please feel free to contact us.

Best Regards

Thanks Elise,

Here is another small issue that came up:

https://hnwgallery.com/fireshot-screen-capture-1147-my-account-hnwgallery-hnwgallery_com_my-account/

I look forward to your thoughts.

Hello,

Navigate to Woocommerce > Settings > Advanced and clean the field for “Downloads” http://prntscr.com/k0j2i5

Best Regards

Thanks very much Elise!

Is the MY ACCOUNT page part of the Basel theme?

If so, the “Lost your password?” link isn’t working properly (it keeps sending me around in circles).

Here is the page: https://hnwgallery.com/my-account/

And here are two screenshots to show you what I mean:

https://hnwgallery.com/fireshot-screen-capture-1019-password-reset-for-hnwgallery-wpluxurytradingclub_com-luxury-trading-club-mail-mail_google_com_mail_u_1_labe/

https://hnwgallery.com/fireshot-screen-capture-1020-my-account-hnwgallery-hnwgallery_com_my-account_lost-password__show-reset-formtrue/

Regards,
Warren

Hello,

My Account is the WooCommerce functionality. I upload the page without any problems. http://prntscr.com/k130us

When I try to reset the password I get this message: http://prntscr.com/k131pf I do not have account with the mail I am trying to enter

Now, I have created the account and I am trying to reset the password http://prntscr.com/k13cb6

Please check again.

Best Regards

Thanks for trying Elise.
The problem is that if you go to the email they sent you (to reset your password) and click on the link in that email, it will take you right back to the page where you have to enter your email address, so they can send you an email to reset your password. In other words, that link does NOT take you to the page where you can actually reset your password. Instead, it keeps taking you to the page where you have to enter your email address, so they can send you the email with the link. The end result is that you keep going around in circles.
I really appreciate you trying to help, but since the My Account page is WooCommerce functionality, I will try to contact them.
Thanks again!

Hello,

Also, you can check your WooCommerce settings with the provided documentation: https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Best Regards

Thanks Elise.

You are welcome! If you have any questions please feel free to contact us.

Best Regards

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