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Upgrade Error Possibly?

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • #17555

    malik415
    Participant

    Hi,

    I just upgraded today and when I make a change to our home page in the Visual Composer back-end editor. I’m getting an error shown below. I’m logged into WordPress of course while doing this, but when I click “update” after making my desired changes in Visual Composter I see this error. My changes seem to have worked, but not sure why I’m getting this error

    Fatal error: Uncaught Error: Call to a member function __isset() on null in /home/website/public_html/dev/wp-content/themes/basel/inc/woocommerce.php:61 Stack trace: #0 /home/website/public_html/dev/wp-content/themes/basel/woocommerce/content-product.php(55): basel_get_shop_view() #1 /home/website/public_html/dev/wp-includes/template.php(690): require(‘/home/website/…’) #2 /home/website/public_html/dev/wp-content/plugins/woocommerce/includes/wc-core-functions.php(175): load_template(‘/home/website/…’, false) #3 /home/website/public_html/dev/wp-content/themes/basel/inc/shortcodes.php(2980): wc_get_template_part(‘content’, ‘product’) #4 /home/website/public_html/dev/wp-includes/shortcodes.php(345): basel_shortcode_products(Array, ”, ‘basel_products’) #5 [internal function]: do_shortcode_tag(Array) #6 /home/website/public_html/dev/wp-includes/shortcodes.php(223): preg_replace_callback(‘/\\[(\\[?)(basel_…’, ‘do_shortcode_ta…’, ‘[basel_products…’) #7 /home/website/public_html/dev/wp-content/plugins/js_comp in /home/website/public_html/dev/wp-content/themes/basel/inc/woocommerce.php on line 61

    #17564

    Eric Watson
    Participant

    Hello,

    Could you please send us your admin access so we can check what is wrong there?

    Regards
    XTemos Studio

    #17565

    malik415
    Participant

    Sure

    #17567

    Eric Watson
    Participant

    You can create new user with our email [email protected]

    Kind Regards
    XTemos Studio

    #17568

    malik415
    Participant

    Ok, try now.

    #17571

    malik415
    Participant

    Just checking in…

    #17573

    Eric Watson
    Participant

    Could you please give administrator rights for site account, provided by you and send us your FTP access also?
    https://gyazo.com/d313e371a2ad1d25483b45a4963e6fb7

    Kind Regards
    XTemos Studio

    #17574

    malik415
    Participant

    Access given.

    #17576

    Eric Watson
    Participant

    We check your problem locally and on our server, we can not replicate it. So we need FTP access to check the problem on your server.

    Kind Regards
    XTemos Studio

    #17590

    malik415
    Participant

    Thanks for the continued help…

    #17593

    Eric Watson
    Participant

    Yes, we have tried to replicate the error on our side but it works correctly for us. We to check it on your website and see what is wrong.

    Kind Regards
    XTemos Studio

    #17595

    malik415
    Participant

    ..

    #17603

    Eric Watson
    Participant

    We found the problem and can solve it, but we need access to your FTP. Please provide us access so we can fix the issue.

    Kind Regards
    XTemos Studio

    #17604

    malik415
    Participant

    Ok

    #17606

    Eric Watson
    Participant

    Can you please give access to the root folder of the theme.

    https://gyazo.com/273e61729bff1d05bcfc004b5deaa156

    Kind Regards
    XTemos Studio

    #17608

    malik415
    Participant

    Try now please, sorry.

    #17613

    Eric Watson
    Participant

    OK, please check how it works now.

    #17617

    malik415
    Participant

    I can’t get into the site at all now.

    #17622

    Eric Watson
    Participant

    We removed our changes but the site still does not work.
    Sorry but this error does not relate to our theme.
    Please see this article https://www.lifewire.com/403-forbidden-error-explained-2617989
    We recommend contacting you with hosting support team for help in this question.

    Kind Regards
    XTemos Studio

    #17624

    malik415
    Participant

    The site did work before you went in though so not sure what changed.

    Can you let me know what changes you guys made?

    What was the issue?

    #17626

    Eric Watson
    Participant

    We added this if ( is_null( $s ) ) return; code snippet to basel/inc/woocommerce.php in 58 line.

    The problem may be caused by your hosting server. Please try contacting you with hosting support team for help in this question.

    Kind Regards
    XTemos Studio

    #17637

    Eric Watson
    Participant

    Hello,

    We are sorry for the inconvenience, but even if we remove our theme files at all it doesn’t work. Also, we have tried to create a simple php file with a sample code and your server doesn’t open it too. Could you please contact your hosting provider and ask them to help you in this situation?

    Kind Regards
    XTemos Studio

    #17644

    MieT
    Participant

    Hi,

    I have exactly the same problem after last update.
    The same error is shown after I make changes on some pages. I also tried to update one of my HTML Blocks and the same error appears.

    Regards
    MieT

    #17646

    Eric Watson
    Participant

    Hello @MieT,

    Thank you for noticing and reporting this issue. We will fix it in our next theme release for sure.
    If you want to fix the problem now, try to add following code snippet to the basel/inc/woocommerce.php in 58 line.

    if ( is_null( $s ) ) return;

    fix

    Kind Regards
    XTemos Studio

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Viewing 24 posts - 1 through 24 (of 24 total)