Upgrade Error Possibly?

Hi,

I just upgraded today and when I make a change to our home page in the Visual Composer back-end editor. I’m getting an error shown below. I’m logged into WordPress of course while doing this, but when I click “update” after making my desired changes in Visual Composter I see this error. My changes seem to have worked, but not sure why I’m getting this error

Fatal error: Uncaught Error: Call to a member function __isset() on null in /home/website/public_html/dev/wp-content/themes/basel/inc/woocommerce.php:61 Stack trace: #0 /home/website/public_html/dev/wp-content/themes/basel/woocommerce/content-product.php(55): basel_get_shop_view() #1 /home/website/public_html/dev/wp-includes/template.php(690): require(‘/home/website/…’) #2 /home/website/public_html/dev/wp-content/plugins/woocommerce/includes/wc-core-functions.php(175): load_template(‘/home/website/…’, false) #3 /home/website/public_html/dev/wp-content/themes/basel/inc/shortcodes.php(2980): wc_get_template_part(‘content’, ‘product’) #4 /home/website/public_html/dev/wp-includes/shortcodes.php(345): basel_shortcode_products(Array, ”, ‘basel_products’) #5 [internal function]: do_shortcode_tag(Array) #6 /home/website/public_html/dev/wp-includes/shortcodes.php(223): preg_replace_callback(‘/\\[(\\[?)(basel_…’, ‘do_shortcode_ta…’, ‘[basel_products…’) #7 /home/website/public_html/dev/wp-content/plugins/js_comp in /home/website/public_html/dev/wp-content/themes/basel/inc/woocommerce.php on line 61

Hello,

Could you please send us your admin access so we can check what is wrong there?

Regards
XTemos Studio

Sure

You can create new user with our email xtemos.studio@gmail.com

Kind Regards
XTemos Studio

Ok, try now.

Just checking in…

Could you please give administrator rights for site account, provided by you and send us your FTP access also?
https://gyazo.com/d313e371a2ad1d25483b45a4963e6fb7

Kind Regards
XTemos Studio

Access given.

We check your problem locally and on our server, we can not replicate it. So we need FTP access to check the problem on your server.

Kind Regards
XTemos Studio

Thanks for the continued help…

Yes, we have tried to replicate the error on our side but it works correctly for us. We to check it on your website and see what is wrong.

Kind Regards
XTemos Studio

..

We found the problem and can solve it, but we need access to your FTP. Please provide us access so we can fix the issue.

Kind Regards
XTemos Studio

Ok

Can you please give access to the root folder of the theme.

https://gyazo.com/273e61729bff1d05bcfc004b5deaa156

Kind Regards
XTemos Studio

Try now please, sorry.

OK, please check how it works now.

I can’t get into the site at all now.

We removed our changes but the site still does not work.
Sorry but this error does not relate to our theme.
Please see this article https://www.lifewire.com/403-forbidden-error-explained-2617989
We recommend contacting you with hosting support team for help in this question.

Kind Regards
XTemos Studio

The site did work before you went in though so not sure what changed.

Can you let me know what changes you guys made?

What was the issue?

We added this if ( is_null( $s ) ) return; code snippet to basel/inc/woocommerce.php in 58 line.

The problem may be caused by your hosting server. Please try contacting you with hosting support team for help in this question.

Kind Regards
XTemos Studio

Hello,

We are sorry for the inconvenience, but even if we remove our theme files at all it doesn’t work. Also, we have tried to create a simple php file with a sample code and your server doesn’t open it too. Could you please contact your hosting provider and ask them to help you in this situation?

Kind Regards
XTemos Studio

Hi,

I have exactly the same problem after last update.
The same error is shown after I make changes on some pages. I also tried to update one of my HTML Blocks and the same error appears.

Regards
MieT

Hello @MieT,

Thank you for noticing and reporting this issue. We will fix it in our next theme release for sure.
If you want to fix the problem now, try to add following code snippet to the basel/inc/woocommerce.php in 58 line.

if ( is_null( $s ) ) return;

Kind Regards
XTemos Studio

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