upgrade from 2.4.1 to the latest

Hello,
i need your help with such an upgrade,
i got a new client who has a website with version 2.4.1 – and it doesn’t work well. can’t update nothing …
when i try to upgrade the theme – it doesn’t really work…
do you have a tool that could help with that? special instructions?

if needed, i have a tests site where this could be tested and fixed.

thanks

Hello,

It seems that the theme have a lot of customizations. Please make full backup of your site and read and follow these suggestions https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

Also, please export the Theme settings. You can do it in the Theme settings > Export/Import

Best Regards

hello
i did it, and also updated manually the VC.
what i get now, is the base of the webpage, with shortcodes inside – which are not displayed as content but just as a shortcode.
what could that be?

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Hello,

Make sure you have installed, activated, updated all in Appearance > Install plugins. If the problem remains, please provide the site admin access to the private area.

Best Regards

did that.
not working 🙁

Hello,

Restore the site from the backup. Deactivate all the plugins not related to the theme. Deactivate and delete Redux Frameworks and CMB2 as per this manual: https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

Then update the theme as per this manual https://xtemos.com/docs/basel/update-theme/

Best Regards

hi
tried it,
it looks better now, but still didnt upgrade it as it should –
header (including logo) isn’t the same,
some other things were different in the original.

i still cant do the checkout (not sure why)

hope you could help me with that.

thanks

Hello,

As for the changes you will have to configure them again. I see no way. We have tried all.

As for the checkout I suspect that the reason of SSL certificate configuration. Try to contact your host support on this issue.

Best Regards

[Author]

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