Upsells and Related Products issue

This topic has 18 replies, 2 voices, and was last updated 2 months ago by Luke Nielsen.

Viewing 19 posts - 1 through 19 (of 19 total)

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February 10, 2025 at 6:21 am #636703

kashef1411
Participant

Hello,

” Yes, we will fix the Upsells and Related Products issue in the next theme update.

any news ?

February 10, 2025 at 4:32 pm #636897

Luke Nielsen
Keymaster

Hello,

At the moment, I don’t have any information on when exactly the update will be released. But if we say that, it will be fixed in the next update.

Kind Regards

February 13, 2025 at 1:37 pm #637844

kashef1411
Participant

i m waiting for this update from more than 1 month and also i have an issue on some mobiles brands so i removed all css and also diable all plugins and still same

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February 13, 2025 at 1:41 pm #637846

kashef1411
Participant

here is more photo to understand

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February 13, 2025 at 2:15 pm #637866

kashef1411
Participant

https://mobilemoxie.com/tools/mobile-page-test/?srsltid=AfmBOorLK2yH4x2Ho0FnmZg0yhPnClpjSPKfIvUi2eHJsqgiHcTTAa9w

February 13, 2025 at 2:47 pm #637879

kashef1411
Participant

i fix mobile issue for images but still have same issue for Upsells and Related Products ?

February 13, 2025 at 3:13 pm #637892

Luke Nielsen
Keymaster

Hello,

Send the FTP access so our developers can fix directly on your side that issue with the Upsells.

Thank you in advance.

Kind Regards

February 13, 2025 at 9:48 pm #637990

kashef1411
Participant

Thanks

February 14, 2025 at 12:18 pm #638079

Luke Nielsen
Keymaster

Hello,

You sent admin access, could you please send the FTP access (to the server files)?

Looking forward to collaborating with you!

Kind Regards

February 14, 2025 at 1:23 pm #638103

kashef1411
Participant

Okay

February 14, 2025 at 3:30 pm #638143

Luke Nielsen
Keymaster

Hello,

We have fixed the issue with the Upsells. Clear the cache and check how it works.

Have a good day!

Kind Regards

February 14, 2025 at 4:18 pm #638173

kashef1411
Participant

Thanks its fixed ..also i have another issue on projects : Updating failed. The response is not a valid JSON response.

i disable all plugins and still same error !

February 17, 2025 at 10:55 am #638555

Luke Nielsen
Keymaster

Hello,

Please send some screenshots of where exactly you see that error.

Looking forward to collaborating with you!

Kind Regards

March 1, 2025 at 3:39 am #641906

kashef1411
Participant

Hello.

after last update we have same issue for Upsells and Related Products !

March 3, 2025 at 11:48 am #642259

Luke Nielsen
Keymaster

Hello,

At the moment, your product layout has the “All products” data source for the “Related” section – https://prnt.sc/IcMCq7aaUZu4

May you enable the “Upsells” there and recheck the issue?

Kind Regards

March 3, 2025 at 12:36 pm #642281

kashef1411
Participant

same issue

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March 4, 2025 at 1:25 pm #642651

Luke Nielsen
Keymaster

Hello,

While saving the page, the server blocks the page – https://monosnap.com/file/LL3LgGqTmpY0yqjZrJV2kHP77QSWfq

And in this case, the changes are not saved, so contact your server support and ask them to fix it – https://monosnap.com/file/LL3LgGqTmpY0yqjZrJV2kHP77QSWfq .

Kind Regards

March 5, 2025 at 5:40 pm #643140

kashef1411
Participant

they fix it ..Thanks

March 5, 2025 at 6:55 pm #643166

Luke Nielsen
Keymaster

Hello,

Always remember that you can reach out to us with any questions you may have.

Wish you all the best.

Kind Regards
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