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Upsells issue
- This topic has 10 replies, 2 voices, and was last updated 1 year, 2 months ago by Luke Nielsen.
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September 22, 2023 at 3:53 pm #498391
JohnParticipantHello guys,
We found a problem with the Upsells widget on product.
As you can see in this image, it’s showing the products https://imgur.com/a/kLv5hzf but if we enter a title for “element title” the products from upsells disappear as you can see in this image https://imgur.com/a/AjQi1Wk.
The issue it’s only for the carrousel layout, on grid works fine.
We have searched on console and we find this code line of code:.xts-carousel:not(.xts-loaded) {flex-wrap: nowrap;}
If we change the flex-wrap to wrap and the carousel works.
Maybe you can search for this issue and come with a better fix in the next update or a patch.
Also, we are using the Vega theme.
Please let me know,
Thank you!September 22, 2023 at 4:57 pm #498420
JohnParticipantHello,
Also, I have founded other issue with the “Frequently bought together”. On the product page I cannot delete them.
Here is a video so you can understand the issue.
https://bit.ly/46l42IL
Please let me know,
Everything it’s updated.
Thank you!September 25, 2023 at 3:14 pm #499095
Luke NielsenKeymasterHello,
I apologize for the delay.
Please send me access to that website with those issues so I will investigate it on your side.
Looking forward to hearing back from you!
Kind Regards
September 27, 2023 at 12:18 pm #499581
JohnParticipantHello,
Attached the credentials for the website.
Please keep in mind it’s a live website.
Also, this is the SKU for the product 8119-X2 where it’s the issue.
Waiting for your reply,
Thank you!September 28, 2023 at 3:01 pm #499970
Luke NielsenKeymasterHello,
I apologize for the delay.
Seems that the password is incorrect: https://take.ms/f72D1
Could you please update it or check on your side?
Looking forward to hearing back from you!
Kind Regards
September 28, 2023 at 3:07 pm #499976
JohnParticipantHello,
I have updated, please try again.
Thank you!September 28, 2023 at 3:15 pm #499981
Luke NielsenKeymasterHello,
Still the same issue: https://take.ms/9LwCV
Please check the password from your side and let me know.
Kind Regards
September 28, 2023 at 3:18 pm #499985
JohnParticipantHello,
I really don’t understand why that password didn’t work for you.
I have reset the password with new one.
I have tested in incognito and it’s working.
Please try again,
Thank you!September 29, 2023 at 2:19 pm #500237
Luke NielsenKeymasterHello,
Thank you for bringing the bug in our theme to our attention. Your keen observation is invaluable, and we appreciate your efforts in helping us enhance the user experience.
That title option is deprecated and it will be deleted in the next update.
Kindly accept our sincere apologies for the inconvenience caused to you and don’t hesitate to reach out if you have any additional questions.
Kind Regards
October 3, 2023 at 11:23 am #501057
JohnParticipantHello,
Also, for the upsells issue do you have a response?
Thank you!October 3, 2023 at 12:24 pm #501073
Luke NielsenKeymasterHello,
The Upsells were hidden due to the title enabled, so the title option is deprecated and it will be deleted in the next update.
Let me know if I misunderstand you.
Kind Regards
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