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** URGENT ***
- This topic has 17 replies, 2 voices, and was last updated 1 year, 3 months ago by
Hung Pham.
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November 15, 2023 at 11:33 pm #512698
DEVPOM1234ParticipantProblem on the checkout page.
“Order validation error
A problem occurred during order validation. Try Again. If the problem persists, contact us for assistance.”When I open the console (F12), the problem is :
loading html dropdowns returns wrong data – Can’t load HTML blocks with AJAX"success" === o.status ? (s(o.data), woodmart_settings.ajax_dropdowns_save && woodmartThemeModule.supports_html5_storage && localStorage.setItem(a, JSON.stringify(o.data))) : console.log("loading html dropdowns returns wrong data - ", o.message) }, error: function() { console.log("loading html dropdowns ajax error") }
November 15, 2023 at 11:49 pm #512702
DEVPOM1234ParticipantI found the problem, But you have to help me :
The problem is “block html” in menu.
I deleted the block html in the menu and everything works
So How Can I have a block html in menu without checkout problem ?November 16, 2023 at 9:47 am #512747
Hung PhamKeymasterHi pomelo.alexia,
Thanks for reaching to us.
Please replicated the issue and send temporary wp-admin info (wp-admin URL, username, password) to Private Content area, I will check this problem for you.
Also, please let me know name of specific block menu or menu items caused the problem.
Regards,
November 16, 2023 at 10:52 am #512781
DEVPOM1234ParticipantHello,
Thanks for your answer.
I can not replicated the issue, because the website is on line , yesterday I lost several selling, so I can’t do again.
I can give you access and tell you the block ?
November 16, 2023 at 11:14 am #512790
Hung PhamKeymasterHi pomelo.alexia,
Yes, please tell me the block and provide temporary wp-admin access to Private Content, I will replicate on my end without affecting to your site.
Regards,
November 16, 2023 at 11:25 am #512795
DEVPOM1234ParticipantThank you , find the access bellow.
I hope you can do it todayNovember 16, 2023 at 12:45 pm #512830
Hung PhamKeymasterHi pomelo.alexia,
Do you have backup your site before?
Regards,
November 16, 2023 at 12:47 pm #512831
DEVPOM1234ParticipantNo
November 16, 2023 at 4:07 pm #512902
DEVPOM1234ParticipantWhat did you do on the web site ?
All my HTML BLOCK are deleted !!
Every block important for customer are deleted !November 16, 2023 at 4:08 pm #512903
DEVPOM1234ParticipantIt’s a website on line with customer on line we can’t not delete like that without ask me before !!
November 16, 2023 at 4:10 pm #512907
DEVPOM1234ParticipantPlease answer me quickly because it’s big problem !!! All block are deleted
November 16, 2023 at 4:17 pm #512908
DEVPOM1234ParticipantCan you answer me please, it’s very serious! You ask for the admin codes and you delete all the items without asking me. This is very serious ! There we must find a solution and above all that you answer me because I have customers who no longer have access to the elements they need!
I gave you exactly the name of the block that had the problem!!!
Please answer me because I am extremely worried, I no longer have a footer, no more guides on the product sheets, nothing and we cannot restore because the backup is from yesterday and today there were a lot of work done on it.
November 16, 2023 at 5:37 pm #512932
DEVPOM1234ParticipantOr we have a solution it’s to backup only Block HTML, it’s possible ?
November 16, 2023 at 6:49 pm #512964
DEVPOM1234ParticipantCould you answer me ?
I can see that XTEMOS team answering to other person but nobody answer me and I’am working and customer are ordering … they need to all information were in block HTML …November 16, 2023 at 8:51 pm #512993
DEVPOM1234ParticipantYou don’t answer me, even though you know you made mistakes on my site.
It’s a shame because everything has always gone really well with the other people at XTEMOS and that’s why I renewed the support payment…
I am distraught to see that not even one person from the team comes to explain to me what happened so that we can find solutions.
I will therefore delete your access to the site and have to pay to redo all the elements which requires days of work…
I am so disappointed…
November 17, 2023 at 7:26 am #513048
Hung PhamKeymasterHi pomelo.alexia,
Sorry for delay in answering.
I made a mistake by deleting HTML blocks on your site.
I placed 2 tabs next to each other and wanted to remove all HTML Blocks on my end to import your HTML Block to replicate the issue, but I wasn’t careful with that. I deeply apologize you for any inconvenience caused.
Please contact hosting provider and ask their if the hosting enabled backup by themself and let me know, I will try my best to help you.
Once again, I deeply apologize for any inconvenience caused.
Regards,
November 17, 2023 at 10:07 am #513070
DEVPOM1234ParticipantGood morning,
Thank you for your reply.
To err is human, but it would have been good to warn me immediately so that I could do what was necessary.
Yes, I contacted my host, but we cannot restore just the html blocks.
Since last night I started creating the newest html blocks.
Regarding the AJAX problem, have you found the problem or the solution?
Thank by advance.
November 17, 2023 at 5:15 pm #513287
Hung PhamKeymasterHi pomelo.alexia,
First of all, I wanted to say sorry you again.
Thank you for spending your valuable time to re-create HTML blocks.
About the AJAX problem, our dev checked and it shouldn’t affect the checkout. If you are still facing it, please let me know.
I will do my best to assist you.
Regards,
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