Home Forums Basel – Premium Template URGENT! Basel update!

This topic contains 26 replies, has 2 voices, and was last updated by Artem Temos Artem Temos 2 months ago.

Viewing 27 posts - 1 through 27 (of 27 total)
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  • #21357

    lucassp
    Participant

    Hi,

    I did the theme update and I use child theme to….

    Before the update I received an message about woo commerce templates updates, but after updating the main theme this message still at wordpress.

    Do I need to update child theme to? Message says that I need to update some child theme files to …

    How can I proceed with this?

    Tks

    #21358

    lucassp
    Participant

    Status

    Private Content Hidden
    #21360

    lucassp
    Participant

    After updating WPBakery Visual Composer still asking for updating to …

    🙁

    #21361

    lucassp
    Participant

    After update “‘I’ve read and accept the terms & conditions” string is not working anymore ….

    #21364

    lucassp
    Participant

    Hi,

    After I did theme update I have a Bir problem at my site: a lot of processes related to the admin-ajax.php file….

    My site was down a lot of times ….

    I’m using heartbeat, but still with the problem …

    How can I solve it?

    I need an urgently support…

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    #21372

    lucassp
    Participant

    Site was down 3 times in 1 hour ….

    #21391
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with default WordPress theme to understand is it our theme issue firstly?
    Please, provide us your admin access and FTP so we can check what is wrong. And also your server logs where we can see these AJAX requests details to understand the problem better.

    Thank you

    #21433

    lucassp
    Participant

    ok

    Private Content Hidden
    #21445

    lucassp
    Participant

    Here is the SiteGround support reply about executions…

    I need to solve this problem, my site is down all the time after theme update …. And I just update it….

    Private Content Hidden
    #21450

    lucassp
    Participant

    Just to update the status of site, this is the last changes that SiteGround support did at my site. (privet message)

    now site looks better ….

    Private Content Hidden
    #21468
    Artem Temos
    Artem Temos
    Keymaster

    OK, that means that the problem was caused by some of the additional plugins installed and not related to our theme update, right?

    #21483

    lucassp
    Participant

    Tks for your reply.

    I don’t know. The plugin installed was to try to solve the problem, not the problem…

    After updating the theme site had a lot of executions of the admin-ajax.php script, which is the cause for the high CPU usage like I sent you before …

    Do you know what could cause it?

    Tks!

    #21484
    Artem Temos
    Artem Temos
    Keymaster

    No, but our theme can’t send AJAX requests without your actions like adding to cart or something similar. We can’t know without HTTP request logs. From the logs you sent, we see only plugin’s requests, not our theme’s.

    #21493

    lucassp
    Participant

    Hi,

    The archive containing the server logs can be download on the below link.

    I wait your reply!

    Tks

    Private Content Hidden
    #21501

    lucassp
    Participant

    Hi,

    unfortunately the site is still experiencing the same problem ….

    Could you help me please?

    #21502

    lucassp
    Participant

    I found to an 404 error for fontawesome-webfont.woff…. take a look …

    Waiting your reply …

    Tks

    Private Content Hidden
    #21503

    lucassp
    Participant

    My site is down again …. I really need to understand and solve it …

    Its an e-commerce and can’t stop ….

    Could you help me please?

    #21515
    Artem Temos
    Artem Temos
    Keymaster

    Hello,

    We just checked your website and don’t see any issues you are writing about. Your logs contain all your customer’s request and we didn’t find any problems from our theme side. Next time you will get this problem, try to switch to default WordPress theme to understand is it our theme issue or not.

    Regards

    #21562

    lucassp
    Participant

    Hi,

    The problem still at site, and it start to happen after I updated the theme….

    A lot os request to admin-ajax.php file….

    I don’t know what else could be, because it start to happen after the update ….

    Could you help me? I need an solution …

    Tks

    #21563
    Artem Temos
    Artem Temos
    Keymaster

    Hi,

    But where do you see these requests? How can we reproduce the problem on your website? Please, provide us some steps to reproduce.

    #21564

    lucassp
    Participant

    I sent you the logs here …

    I see it at cpanel process list…

    Did you see the 404 error with alwsome font to?

    #21565
    Artem Temos
    Artem Temos
    Keymaster

    In the logs you sent we didn’t see these requests as well as we don’t see them on your website now. 404 error also doesn’t exist. Here is a screenshot from the console where all these notices should be logged https://gyazo.com/5b1e62da35488cccbbb3e27dc1858f80

    #21566

    lucassp
    Participant

    I don’t know where is the problem. I just know that It appears after the update …

    And my commerce goes down all the time …

    #21580
    Artem Temos
    Artem Temos
    Keymaster

    Sorry, but we really can’t reproduce the problem on your website and don’t see any reasons that may be caused by our theme update. Could you please check how it works with default WordPress theme and trying to disable all additional plugins? It may help you detect the root of the problem.

    #21582

    lucassp
    Participant

    Today was released another update of WooCommerce ….

    After updating it request some child theme files updates to ….
    What is it??

    Did you discovery any problem on theme os something like this?

    My site still with the same problem consuming the CPU of server …

    Tks

    #21614
    Artem Temos
    Artem Temos
    Keymaster

    But the child theme doesn’t have any WooCommerce template by default. So they were added by you and need to be updated manually. You can compare them with our theme new versions of the files and do the changes.

    #21615
    Artem Temos
    Artem Temos
    Keymaster

    About the CPU, could you please ask your hosting providers for some deep analysis of the problem so we can understand what exactly take so many resources of the CPU?

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