Home Forums WoodMart – Premium Template URGENT HELP

This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 weeks, 4 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #169698

    ERAM30
    Customer

    HELLO SINCE THE TOPIC WAS UPDATED THE CART PAGE DID NOT WORK, THE CART PAGE DOES NOT ALLOW UPDATE.

    AVECES ALLOWS TO ADD PRODUCTS BUT AUTOMATICALLY ELIMINATES THEM

    ALSO WHEN I AM WITH A REGISTERED USER IT ALLOWS TO ADD BUT IT IS NOT UPDATED WHEN I FINISH TO PAY THE PRODUCTS ARE STILL IN THE CART AND WHEN I WANT TO DELETE IT DOES NOT ALLOW, I HAVE TO EXIT THE ACCOUNT AND RETURN TO DELETE IT.

    I HAVE DEACTIVATED THE CACHE PLUGUIN TO SEE IF IT IS SOLVED BUT IT IS NOT SETTLED. CHECK WITH WOOCOMMERCE AND I WAS TOLD THAT IT WAS PROBLEM OF THE SUBJECT

    please help me since my site is paralyzed because customers complain that they cannot buy because of problems with the cart

    Private Content Hidden
    #169708

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, provide the site admin access (with Admin rights) to the private area.

    If you have updated from 3.* to 4.* please read and make sure you have followed the suggestions provided here: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    Best Regards

    #169721

    ERAM30
    Customer

    Hello, thanks for answering.
    I confirm that I have already tried to deactivate all add-ons and have obtained the same error

    I attach access to the administrator area

    greetings and thanks

    Private Content Hidden
    #169767

    Hello,

    Please confirm I cand deactivate all the plugins for the while of checking which can take 15 minutes.

    Best Regards

    #169789

    ERAM30
    Customer

    hello I confirm that you can make the necessary changes in the 2 websites

    Private Content Hidden
    #169813

    Hello,

    When I have deactivated all the plugins the shopping cart got zero after the order has been placed: https://prnt.sc/qst7xb

    Please deactivate all the plugins, leave those that are related to the theme:https://prnt.sc/qst94g then activate one by one checking the issue to detect which one influences.

    For now I have activated the plugins

    Best Regards

    #169829

    ERAM30
    Customer

    hello I have already verified

    and continue with the same error, I must update the page so that the contents of the cart are deleted.

    But when I want to buy again, I don’t allow it because the cart is automatically deleted.

    I already cleared the PC cache and it doesn’t work
    Enter from another PC and continue with the same error

    Please, check it out for yourself.

    In my 2 sites I have installed your theme I have the same problem

    I attach the url of the 2 sites

    Private Content Hidden
    #169852

    Hello,

    Please describe your steps.

    I will describe my steps. I have logged in as the user (without admin rights). You know you have configured checkout to be available for logged in users only.

    Then I have placed the order.

    Then I see Thank you page and I see the cart is empty as it should be. I have provided the screen above.

    Please note I have done all in conditions of the deactivated plugins https://prnt.sc/qst7xb

    Best Regards

    #170093

    ERAM30
    Customer

    Hello, I confirm that I have verified it step by step and it works but it does not update, I must click on the browser update button to update the cart. but then, when I want to make another purchase, it doesn’t allow me to remove the cart alone.

    I have already deactivated all the pluguin, I have cleared the cache of the PC and I have waited one day and the error continues.

    Private Content Hidden
    #170170

    Hello,

    We have tested the issue on the default theme Storefront and we see the same problem https://prnt.sc/qtw5tq and https://prnt.sc/qtv071 and it means that our theme does not cause the problem.

    The reason may be the plugin conflict or cache.

    Best Regards

    #170252

    ERAM30
    Customer

    Hello, thank you very much for answering

    I’m glad you noticed the problem on my site.

    the novelty in the two sites the same thing happens and I have deactivated the cache plugin and I continue with the same problem, I have consulted in the woocommerce forum and they tell me that it can be the template or the cache, could you please help me? I? from woocommerce they say that the last update is working well and that the cart depends on the template being compactable. I don’t know how to solve the cache problem.

    Private Content Hidden
    #170262

    Hello,

    If the problem occurs on the default theme it means that our theme does not cause the problem or influence. The cache may work on the server as well, please contact the host support on the cache settings of the server.

    Best Regards

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.