URGENT: Image hotspot not working on mobile

For https://securitypunt.nl/ I have a slider and the second one I use the Image hotspot widget. But I cannot click on the bulletpoint on mobile.

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2nd issue) on the productpage their is a white space I dont want. For example: https://securitypunt.nl/product/axa-opbouwsluitkom-n/

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Hello,

1) Please provide the admin panel login details of the website.

2) Please Go to Theme Settings >> Single Product >> Images and enable the option of main carousel auto height.

Screenshot for Clarification: https://gyazo.com/4c14ca066976cb785c687110cc23e1fb

Best Regards

1) see private content

3) also when I click on Quick View, the article number does not match the article number on the product page itself.

Hello,

You are using an old version of the theme. Please update the theme and Recommended plugins to latest versions then check back.

Best Regards

Not working. I Updated the theme.

Hello,

Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

I did and still not working. Also i choose the popup to be on the left but still on the left. Please fix this asap.

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Hello,

All the third party plugins are still activated on your website please deactivate the plugins then we will troubleshoot with the theme plugins.

Best Regards

Its a clients website, so is it possible we can reach you guys on a certain time where we deactivate it? Or else the website is down for a long time.. pls let me know asap

Hello,

I am online now for the next 3 hours if you can deactivate the plugins so we can troubleshoot the issue.

Otherwise you can create a staging website and provide the login details.

Best Regards

Hello,

Are you online now? I just woke up.

If not at what time (Amsterdam time) will you be back? Its pretty urgent. This issue has gone to long now..

Hello,

You can deactivate the plugins tomorrow 08:00 Am (Amsterdam time) and mention here so that we can troubleshoot with the theme plugins.

Best Regards

Ok I just deactivated the plugins, only 1 I have to let it be activated because the client said so. Its called “SW-retail”. Its their inventory system & “Sendcloud” their delivery system. They its stricht NOT to deactivate it.

Also one note: do NOT update wordpress, my developer did it before and has issues with opening everything.

Please needs to be fixed because we go live on Monday. Also the placement of the hotspot I put it as “top” but when I hover it still on the right/left.

For admin panel see above conversation

I also have a meeting at 10am. Hopefully i can activate the plugins by then.

Hello,

You can reactivate all of your plugins back on your site. We are troubleshooting the issue further.

Best Regards

Great,

When do you think you can update me?

Hello,

Really sorry for the inconvenience. It is a bug in our theme and will be fixed in the next update.

Best Regards

When is the next update?

Hello,

Sorry but we could not tell you the exact date but it will be released soon.

Best Regards

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