Home Forums Basel support forum Urgent issue with theme, sidebar and products name

Urgent issue with theme, sidebar and products name

Viewing 30 posts - 31 through 60 (of 62 total)
  • Author
    Posts
  • #28363

    Giulio
    Participant

    I can’t do it right now because I got another support that is working on our FTP. Can I send to you zipped Basel 3.6.2? Or only these files PHP?

    #28394

    Artem Temos
    Keymaster

    Then contact us when you will be able to provide us your FTP access.

    #28416

    Giulio
    Participant

    Ok, I need your IP to authorize your access in FTP. Our web site is online right now, is that a problem for our customers? Are you sure that is not better to use Duplicator and send to you the web site?

    #28419

    Artem Temos
    Keymaster

    No, we need to see your website and be able to edit theme files if you want to fix that notices.

    #28424

    Giulio
    Participant

    Done. Please take care because there are some customers online.

    #28425

    Giulio
    Participant

    Our web site.

    #28428

    Artem Temos
    Keymaster

    Sorry, but we can’t connect your website with this FTP data.

    #28429

    Giulio
    Participant

    The data are correct. What’s the issue?

    #28433

    Artem Temos
    Keymaster

    Here is what we get

    #28435

    Giulio
    Participant

    Retry now please. And please delete previous screenshot. It is public.

    #28446

    Artem Temos
    Keymaster

    Could you please provide us your admin access also? It will need some time to complete. We will back to you with a result tomorrow.

    #28448

    Giulio
    Participant

    Sure, give me a mail please. The more important thing is that the web site should remains operative for customers that buying.

    #28450

    Giulio
    Participant

    Done! Please do not deactivate plugins.

    #28489

    Artem Temos
    Keymaster

    Hi,

    We have fixed our theme notices for you. Please, check now.

    Regards

    #28491

    Giulio
    Participant

    Thank you. Can I ask you to explain me what was the issue? What happen if I update Basel? 😕 Yesterday I check that there is a new version of Basel.

    #28494

    Giulio
    Participant

    Meanwhile the issue to product name didn’t happen again. Last time was the 10th of december.

    #28509

    Artem Temos
    Keymaster

    Better to wait until the next update when we will include those fixes in our theme core.

    #28516

    Giulio
    Participant

    Ah ok, I’ll wait. What about the bug of names products? Could be happen that your edit worked only after a pair of days?

    #28543

    Artem Temos
    Keymaster

    You can check in a few days, but we don’t think that this will influence that bug somehow.

    #28547

    Giulio
    Participant

    Ah ok, I’ll check it. Another question: the code that I had replace inside theme-setup.php will be replace by yourself also in next version of Basel? Or I should have to insert manually every time?

    #28555

    Artem Temos
    Keymaster

    We will include this fix also so you will not need to apply the fix every time.

    #28578

    Giulio
    Participant

    Great, thank you. Meanwhile I lost my layout for attributes. Take a look please. Any suggestion?

    Attachments:
    You must be logged in to view attached files.
    #28595

    Artem Temos
    Keymaster

    Did you change the FTP access? We can’t take a look what is wrong now.

    #28600

    Artem Temos
    Keymaster

    It may be our issue. Try to replace the line

    $term = get_term_by( 'slug', $value, 'fragranze');

    to

    $term = get_term_by( 'slug', $value, $attr_name );

    in the file basel/inc/classes/Swatches.php

    Sorry for the inconvenience.

    #28603

    Giulio
    Participant

    It works, thanks!

    #28611

    Artem Temos
    Keymaster

    Great, glad to hear it!

    #29115

    Giulio
    Participant

    Oh no!

    PHP Notice: Undefined offset: 2 in /web/htdocs/www.**********************.com/home/wp-content/themes/basel/inc/functions.php on line 1177
    PHP Notice: Undefined offset: 3 in /web/htdocs/www.**********************.com/home/wp-content/themes/basel/inc/functions.php on line 1178

    #29157

    Artem Temos
    Keymaster

    Could you please provide us your FTP access so we can check these notices too?

    #33743

    Giulio
    Participant

    Hi here, I thought to write again because we still got the issue with the products name that changes automatically. A staging site do not solve because we do not understood when the issue happen. We do not find the action that cause the issue. Recently we noticied that the products name that change are inside the “BEST SELLER” section inside a mega menu. Is there something that could influence the bug with this option?

    Attachments:
    You must be logged in to view attached files.
    #33767

    Artem Temos
    Keymaster

    Hi,

    As we can see, “BEST SELLER” section is a default WooCommerce widget and there is nothing special there that may influence this issue.

    Regards

Viewing 30 posts - 31 through 60 (of 62 total)