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URGENT! PROBLEM WITH MOBILE MENU

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  • June 5, 2020 at 6:46 pm #201107

    dgmaxi
    Participant

    Hi there, I have the woodmart theme here
    https://theorganicdelimarket.com/

    The mobile menu is one that is not showing on mobile phones, but it does show when I reduce the desktop screen, ANY EXPLANTION FOR THIS?

    There is no cache in the site, not a cache issue.

    Thanks!

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    June 5, 2020 at 7:34 pm #201128

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    We just tested your website on a few mobile devices and in the browser and it shows like your screenshot. Try to disable all external plugins and check again.

    Kind Regards
    XTemos Studio

    June 5, 2020 at 7:54 pm #201138

    dgmaxi
    Participant

    Sory but no, there are no cache plugins, unless the Woodmart theme itself caches something or minimizes something.

    The strange thing is that I get the correct menu on my desktop screen, so this must be some JS related to the Mobile detection, I have a Main menu and a Mobile menu, they are different

    Can I send you wp-admin access and you can get there and check what might be the problem?

    June 5, 2020 at 7:59 pm #201140

    Artem Temos
    Keymaster

    Here is a screenshot from the browser https://gyazo.com/036957c37c93d62844c5a0030122ee7d
    and here is from mobile device https://gyazo.com/8a9080645b7b77c3e511649c24acbfde
    Our theme doesn’t have any built in caching mechanisms.

    And the issue with icons is caused by a wrong URL set in WordPress -> Settings -> General. It should be the same as you have configured on your server (with WWW. prefix).

    June 5, 2020 at 8:05 pm #201146

    dgmaxi
    Participant

    OK but its wrong, the menu configured for desktop is one with HTML blocks and the one configured for mobile has not html blocks, and the site is showing whatever it wants!

    I attach you the menus configurations

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    June 5, 2020 at 11:06 pm #201149

    Artem Temos
    Keymaster

    Please, provide us your admin access so we can log in and check this on your side.

    Thank you in advance.

    June 5, 2020 at 11:25 pm #201191

    dgmaxi
    Participant

    I send in private part login to WP

    Thanks!

    June 6, 2020 at 6:29 am #201227

    Artem Temos
    Keymaster

    We see that you have one and the same menu set as your main navigation and for your mobile menu https://gyazo.com/daac060bfd2323f8a308031669329727
    You need to create separate navigations and set them into appropriation theme locations https://gyazo.com/43db2d0e0806caf0efd4f9cdb1b3ef0a

    Regards

    June 6, 2020 at 2:05 pm #201361

    dgmaxi
    Participant

    SORRY FOR THIS! There was an issue with the hosting account was seeing and modifying another wordpress. My bad!

    June 6, 2020 at 3:29 pm #201384

    Artem Temos
    Keymaster

    No problem. We are glad that you sorted it out.

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