Variable product detection error
July 13, 2022 at 12:20 pm #390718
we have detected in our online store test.coabe.es that both in the product catalog and in the store page, there are variable products that are randomly detected as simple.
We have detected this error because the default button ‘Select options’ of the variable products does not appear in some products, but appears the ‘Add to cart’ of simple product; and because it does not appear the price range of the product variables, but only a fixed amount.
The display error seems to be random: in the elementor edition of the home page, the product catalog is displayed correctly, with the correct price range and button; and when you open the same page in two different browsers or incognito pages, different products are displayed incorrectly. We have also observed that at most, two or three products are displayed correctly, because when you filter the products by categories on the same page of the store, the products are displayed correctly, but only if they are less than 2-3 products.
On the other hand, when you access the product itself, the price range is displayed correctly, as well as in the product edition.
In the process of solving this error, we have checked that the products have no difference between them, we have created new products and duplicated the ones that are displayed correctly, we have deactivated plugins, checked php versions and updated the theme to the latest version, but we have not found the solution to the problem.
I request support to solve this error as soon as possible.
I attach images to better visualize the error.
Thank you very much
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Attachments:You must be logged in to view attached files.July 13, 2022 at 12:38 pm #390734
Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?
Thank you in advanceJuly 13, 2022 at 1:40 pm #390772
everything is already deactivated except the plugins with direct functionalities to the store (Elementor, Redsys WooCommerce, Slider Revolution, WooCommerce, Woodmart Core and WPML).July 13, 2022 at 2:18 pm #390785
The password seems to be wrong and we can’t access https://gyazo.com/742b20511a3b41b011926e91cae6ad84
Please, deactivate Redsys and WPML temporarily as well.July 13, 2022 at 2:38 pm #390794
here you have the FTP and WordPress accesses.July 13, 2022 at 2:42 pm #390797
We don’t see the problem on the test website when all plugins are turned off. Please, check it from your side.
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