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Variable product detection error

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  • #390718

    ROCIOANELIS-COABE
    Participant

    Hello,

    we have detected in our online store test.coabe.es that both in the product catalog and in the store page, there are variable products that are randomly detected as simple.

    We have detected this error because the default button ‘Select options’ of the variable products does not appear in some products, but appears the ‘Add to cart’ of simple product; and because it does not appear the price range of the product variables, but only a fixed amount.

    The display error seems to be random: in the elementor edition of the home page, the product catalog is displayed correctly, with the correct price range and button; and when you open the same page in two different browsers or incognito pages, different products are displayed incorrectly. We have also observed that at most, two or three products are displayed correctly, because when you filter the products by categories on the same page of the store, the products are displayed correctly, but only if they are less than 2-3 products.

    On the other hand, when you access the product itself, the price range is displayed correctly, as well as in the product edition.

    In the process of solving this error, we have checked that the products have no difference between them, we have created new products and duplicated the ones that are displayed correctly, we have deactivated plugins, checked php versions and updated the theme to the latest version, but we have not found the solution to the problem.

    I request support to solve this error as soon as possible.
    I attach images to better visualize the error.

    Thank you very much

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    #390734

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #390772

    ROCIOANELIS-COABE
    Participant

    Hello,
    everything is already deactivated except the plugins with direct functionalities to the store (Elementor, Redsys WooCommerce, Slider Revolution, WooCommerce, Woodmart Core and WPML).

    #390785

    Artem Temos
    Keymaster

    The password seems to be wrong and we can’t access https://gyazo.com/742b20511a3b41b011926e91cae6ad84
    Please, deactivate Redsys and WPML temporarily as well.

    #390794

    ROCIOANELIS-COABE
    Participant

    Hello,
    here you have the FTP and WordPress accesses.

    #390797

    Artem Temos
    Keymaster

    We don’t see the problem on the test website when all plugins are turned off. Please, check it from your side.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)