Home Forums Basel – Premium Template Variable product's image gallery not working

This topic contains 8 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 6 months ago.

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  • #106765

    Pedram
    Customer

    Hi, I have 2 issues:

    1) this is happening again. On my webiste, when I set image gallery for variable products the image gallery doesn’t show up. it sometimes shows and sometimes doesn’t show up. Can you please advise?

    2) I have set multiple sizes for a variable product but the sizes are showing ina different order. Instead os S,M,L,XL… they show up as XL,XXL,S,M,L

    This is a live website so please don’t make any changes to it and just check the settings.

    Thank you!
    Ped

    Private Content Hidden
    #106787

    Hello,

    Please provide pages URL where the gallery works and where does not. Please update your credentials into the private area.

    Set the order you wish to see in this way https://gyazo.com/0d7b84a93d39e0ddfc48b56cb21e9baa

    Best Regards

    #108271

    Pedram
    Customer

    Thank you! please see the private content.Please be cautious when making changes as the website is live.

    Private Content Hidden
    #108299

    Pedram
    Customer

    One more example in the private section.

    Private Content Hidden
    #108304

    Hello,

    I am checking this one devotee-proseries-legging/ and I see that you have not added any images t the gallery http://prntscr.com/mn1927

    I have added a few and it works https://gyazo.com/e77e415a71e31930d9fe5ab122f7ac1e

    Do not forget to insert proper images into the gallery I do not delete theme now for you to see.

    The same with this product /devotee-v-shaped-short/

    Best Regards

    #108317

    Pedram
    Customer

    Hello,
    Thanks for checking. I still don’t see the images for this page (see private content).

    I’ve added the images.

    Thanks!

    Private Content Hidden
    #108353

    Hello,

    I do not see either, and I check the product there are no images in the gallery http://prntscr.com/mn50hs

    Deactivate all the plugins not related to the theme, seems the images are not saved.

    Best Regards

    #109076

    Pedram
    Customer

    Can you please clarify something for me?
    I thought that the ‘product gallery’ shows for all the variations colors, so if I set black color images in the product gallery it’ll show for purple and green leggings as well.

    I’m trying to set the ‘variation image gallery’ for each color and it’s not working for ‘DEVOTEE V-SHAPED SHORT’.

    Thanks!

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    #109095

    Hello,

    There is a product gallery which is under the product featured image. This gallery just shows different images and is not connected to the attribute swatches.

    There is featured image option for each variation (for a variable product) when you add images and configure swatches, the main image would be changed as soon as the appropriate color has been changed.

    And there is a gallery for each variation. As soon as the variation has been changed a potential buyer can view more images on this particular variation

    Best Regards

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