variation thumbnail problem

Dear support,

As you will see from the attached image, some single variation products show a thumbnail of 1 variation and some show nothing. As you can also see from the attached this causes uneven height.
Can you tell me why this happens and how to correct it?

Many thanks,
Panos

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Hi giantpanos,

Thanks for reaching to us and take our apologies for the long delay in answering due to the weekend.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

Please find below the login details.

Thanks

Hi giantpanos,

Thanks for details.

I checked and found colors belong to that product have not added colors, for e.g: https://prnt.sc/73RKzzTZ8ykD

Please add color to these terms and re-generate variations in Product then check again.

Regards,

i have to regenerate variations from within each product?

thanks

Hi giantpanos,

Thanks for your patience.

You just need to do with product that has problem with variable. Or just simply to update attributes first to see if it works.

Regards,

Hi,
The below product has its variations and the variations pics.
https://capelo.shop/proion/marshal-steka-karfil-hats/

Still i am not getting the thumbnails though. Any other ideas?

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Hi giantpanos,

I mean Image swatch of terms. https://prnt.sc/ja6OEbOiU74O For e.g: Black https://prnt.sc/4sBrJW_nIzG5 – You can check with the others.

I added color to Black https://prnt.sc/S3sKNFFR_xj- and Ladies Size https://prnt.sc/B4MKxdyZyYPY

I created demo product like https://capelo.shop/proion/marshal-steka-karfil-hats/ and it showing variations https://capelo.shop/elementor-122733/ https://prnt.sc/NuykfkvYhWEV

Please refer to documentation for more details https://xtemos.com/docs-topic/variable-products-and-swatches/

Regards,

show instead of showing a thumbnail. to show a solid color, correct?

Hi giantpanos,

You can try to upload image swatch as well, it may works too.

Regards,

But it will apply to all products that e.g. are Blue. I don’t want that.

Hi giantpanos,

So, you need to create specific terms that will be used for specific products.

Regards,

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