Video does not load on first click sometimes

Hello, I am very satisfied with the theme and your customer support, but the video on this product page is not loading on the first click some times: https://www.powerkit.no/butikk/the-car-kit/. This is causing customers to exit the page. How do I fix this? It is very urgent. I am using WP Rocket and have ticked the “WP Rocket delay JS exclusions
“-box under performance -> Plugins . Still does not work. I have also not enabled lazy loading in WP Rocket or in your theme. It is just the standard WordPress lazy loading that is active. Please help me out. Looking forward to your reply. Have a great day.

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hello Luke! Yes please take a look. I have now shared login details with you in the private content tab. Looking forward to hearing from you.

BTW: the error happens on mobile, iOS.

Hello,

It looks like access is wrong – https://prnt.sc/hGaTyXfuLAsj, could you please update it?

https://prnt.sc/RujA43loUXhT

Kind Regards

Hey Luke, I see that you are trying to access the wrong domain. The right domain is powerkit.no. Sorry if I was unclear. I really appreciate the help. Looking forward to hearing from you.

Hello,

Please update the theme to the latest version and the Core plugin as well, https://prnt.sc/XKHwTYfqgg-U , https://prnt.sc/hhccTQQ0xEah

Then check how it works.

Kind Regards

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