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Video in gallery replaces featured image in Single product

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #718309

    NikMvr
    Participant

    We have added a video in the product gallery.

    But now when in single product page the featured image is not shown first, it defaults to the video.
    Is there a way to change that?

    #718362

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    When you add a video in the Product Gallery section, it will appear together with the gallery images on the single product page — it does not replace or control the featured image. The featured image remains separate and is not automatically overridden by the gallery video.

    Here is the guide: https://xtemos.com/docs-topic/product-video/

    If the video is appearing first, please share the product page url along with the wp login details so i will further check on your site and give you a possible solution.

    Best Regards

    #718364

    NikMvr
    Participant

    Hello,

    Here is the url and here are credentials for the site

    Thank you

    #718391

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    In WoodMart, this behavior is expected depending on where the video is added.

    If you add a video inside the featured image section, the theme treats it as the first media item, so it will be shown first in the slider.

    If you add the video inside the product gallery section, it will appear along with the gallery images based on the gallery order, and it does not override or replace the featured image.

    So in your case, the video is showing first because it has been added as part of the featured image media. If you want the featured image to appear first instead, add the video in the gallery.

    https://postimg.cc/FdkNZs4M

    Best Regards

    #718396

    NikMvr
    Participant

    Thank you for your help, we did that and we can add the video in the gallery.
    However, we noticed that if we try to add another time the same image that is used in a video, the video gets removed.

    #718427

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked this behavior on a test site and can confirm the same result. When the exact same image is uploaded in the product gallery, WooCommerce regenerates the gallery items and the duplicated attached item is removed automatically.

    This is expected behavior due to the way WooCommerce handles duplicated gallery images and media attachments.

    As a workaround, please avoid using the same image twice in the gallery.

    Best Regards

    #718447

    NikMvr
    Participant

    ok thanks, I understand!

    #718470

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

    Thanks for contacting us.

    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)

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