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Video in product gallery vertical size 9:16 issue
- This topic has 33 replies, 4 voices, and was last updated 2 months ago by Artem Temos.
February 25, 2023 at 10:24 pm #446335
Hi, I noticed vertical videos are not supported in the product gallery – the 9:16 video is displayed as a 16:9 with black bars on each side. Is it correct, the video element does not support vertical? Please let me know. Thanks.February 27, 2023 at 10:43 am #446608
We have further check this concern on our Test Site by using 9:16 YouTube Video on a Product and this is how it previews: https://snipboard.io/x6TXpk.jpg
This is the Product on which we have tried this: https://blackpearlspro.com/woodmart_support/product/amd-ryzen-5-7600x/
So, a 9:16 video seems to be appearing fine on the Product added.
Moreover, there is a Video Size option available too in the Video Option for the Product in which you an select Cover to cover up the Video Size: https://snipboard.io/7YNCRK.jpg
If you are still facing the issue in this regard on your Site, then please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards.February 27, 2023 at 3:09 pm #446714
I have attached a screenshot of what I get when I add video. The video is played in 16:9 popup with black bars.
Note I use a self-hosted video, not Youtube. Due to GDPR in my country and the cookie plugin I use, I think the video will get blocked for many users who decline cookies — so I would prefer to use self hosted video only.
Regarding video options, is this a new feature? I have not yet updated to new version. I do not see this option on product page, see screenshot.
WP admin details below.February 27, 2023 at 6:32 pm #446801
Update: I updated the theme to newest version and now I can use the new video player
It’s great except the first image in the gallery is no longer clickable/viewable – when you click on it, it plays the video. There is no way to view the first image itself. Is this intentional? Please check on the URL I provided in the private reply above. Thanks.February 28, 2023 at 9:28 am #446954
As we have confirmed from the Test Site, if you have added Video on a Product then for the Featured Product Image it shows the Video button to play the Video. This is by default working at the Theme end right now.
If you are willing to show the main Product Image separately too then you can try adding it under the Product Gallery too. So, that it can be viewed separately too.
Best Regards.February 28, 2023 at 4:12 pm #447096
Is it possible to have the video in second spot in the gallery or is it first only?March 1, 2023 at 9:27 am #447299
Right now, if you define Video for the Product then the first spot is taken by the Video according to default functionality and then the Gallery Images follows-up. This is how it works right now.
Best RegardsMarch 1, 2023 at 5:46 pm #447448
Ok, got it!
One more problem I have with the video: how do I get the video to show up automatically on translated product (WPML)
I have added it to a product but it only appears on default language and requires manual edit to place it in the translated version.
Please let me know what setting in WPML do I need to change (custom fields/system fields) or is this a bug? Or do I have to open a new support topic?
To check the product page please use the access info and link I provided in earlier replyMarch 2, 2023 at 3:17 pm #447729
For this issue, please ask WPML support, they will guide you and help you accordingly and perfectly.
Best Regards.March 2, 2023 at 5:06 pm #447783
This is a compatibility issue. I opened a ticket at WPML please check it out, link added in private area below.March 3, 2023 at 10:49 am #447902
Please, send us your FTP access so we can check what is wrong there.
Kind RegardsMarch 3, 2023 at 11:30 am #447917
There is a fatal error on my site, please confirm if you’ve been modifying it?
Added FTP below.March 3, 2023 at 11:57 am #447934
I was able to reproduce the issue with WPML in a sandbox, so this is not isolated to my setup.
Do you still need access to my site?March 3, 2023 at 12:42 pm #447946
Any answer?March 3, 2023 at 1:11 pm #447956
You can fix it by applying patch #
447953. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind RegardsMarch 3, 2023 at 8:15 pm #448117
I applied the patch and now can’t upload any video. I click on + Video button on product page, choose my MP4 from library, save. Update product. Then when the page reloads I can see no video got attached at all. I tried a couple of times.
I have added new site access below please check it out.March 6, 2023 at 11:15 am #448577
Sorry, but we can’t enter your dashboard now to check this on your website https://monosnap.com/file/YVVtMfzaf4vsEIjxfmM48ZIr0rb5H1
Kind RegardsMarch 6, 2023 at 6:46 pm #448778
Please try again with passwort belowMarch 7, 2023 at 10:45 am #448916
Sorry, but we can’t access with this password too https://gyazo.com/114797f67e782a1246bd936aa19e096eMarch 7, 2023 at 1:54 pm #448991
I’m sorry my bad, I forgot the set you to admin – Now it should work, kindly try again to log in please. Use the credentials I provided.
I have done some more testing and have strange results.
1) Regarding video not being saved on product:
It seems this is working now!
2) the video is still not appearing on translated version (Deutsch).
Also I tried to edit the translation (to see if this will make the video show up) but WPML throws an error: WPML didn’t manage to translate this page.
So in products that have videos added, I am unable to edit the translationMarch 7, 2023 at 5:46 pm #449095
Try to set “Copy” for this meta in WPML settings. Here is a screenshot https://monosnap.com/file/3CXZ1h0x8IARENpCq79nf4Am2341C0
Kind RegardsMarch 10, 2023 at 9:02 pm #450158
Thanks it worked. However I’m having problems adding videos to existing products on production site, it only works for newly added ones. Do you know what could be the issue?March 10, 2023 at 9:05 pm #450161
Also I have a video button on hover on every product image, is this correct?
March 11, 2023 at 8:48 pm #450323
- This reply was modified 2 months, 3 weeks ago by hamster2116. Reason: fixed image
regarding video not saving issue. On production site, afte I add a video and update the page, the video does not save.
On staging site it works but I don’t know why since both are identical.
Only difference is, on staging I was doing some troubleshooting and disabled and re-enabled all plugins, then the videos worked. I don’t understand why.March 13, 2023 at 10:11 am #450591
If this option works when the plugins are turned off then it might be some conflict between one of the installed ones. Please, try to enable your plugins one by one to find which one causes this.
Kind RegardsMarch 14, 2023 at 7:11 pm #451167
Unfortunately I can’t get it to work. The video upload only works on new products. I also disabled all unrelated plugins other than WC, Woodmart, WPML, WP Rocket, Mailchimp.
After adding video, saving and updating, the page reloads and I see no video has been added (on existing product).March 15, 2023 at 11:05 am #451303
We need admin access from your main website to check why it doesn’t work there.
Kind RegardsMarch 15, 2023 at 1:12 pm #451348
added access below.March 15, 2023 at 2:26 pm #451371
It seems to work correctly on this website. Check this video https://monosnap.com/file/MdxWAWwLqRVevoSDdbJz8joY8OXNwC
Kind RegardsMarch 15, 2023 at 4:35 pm #451425
Ok I see that.
It seems like a strange issue – only when all plugins are disabled once it starts to work.
However, even after enabling all plugins, I could not find which one is conflicting! since it’s all working.
On my production site I still can’t have any videos on existing products. I will try out disabling/re-enabling plugins to see if that fixes the issue and update here. First time I am seeing such strange behaviour.
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