Video loads then disappears
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Hi,
I’ve uploaded a video, it loads when you enter the page, then it goes away after 2 seconds. The product has 2 variations (color).
Questions:
1. Can I upload 1 video per color? Like 1 for red, 1 for green?;
2. If I can only have one single video, how can I make it so it doesn’t disappear?
Thank you.
Hello,
01. Sorry to say, there is no option in theme settings to upload separate videos per variation.
02. If you upload a single video, it will stay visible as long as the main gallery is active. If you notice it disappearing after switching variations, it’s because the variation gallery is replacing the main product gallery.
Please follow this guide and check how the product videos work:
https://xtemos.com/docs-topic/product-video/
Best Regards,
.
