Video youtube on product

Hello,

Hello,

1. As we can see, you have a lot of custom CSS written to override the font-family. Try to remove all your custom CSS, switch to the parent theme temporarily and provide us your admin access so we can check.

2. The video seems to be working correctly now https://gyazo.com/db12d745da44c466f21571cb306ec0c2

Kind Regards

The video pbm is on the .com website

Try to update the theme to the latest 6.0.4 version and turn off all the cache and optimizations plugins.

Hi
I have updated and delete cache plugin. I have the same pbm.

Regards,
Cédric

As we can see, you have 6.0.2 installed. You need to update to 6.0.4 and temporarily disable the cache plugin completely.

Okay but it’s a pbm who is fixed in 6.0.4 ?
I test

Yes, it is fixed in the 6.0.4 update.

Hi
I have updated and it’s the same pbm for the video.

I have a second problem which is maybe related, since this is a popup problem: when I click on the text “Tech Specs” the popup does not open.

Hello,

Please, disable all external plugins and send us your admin access so we can check what is wrong there.

Kind Regards

Hi,
I cannot deactivate the plugins because this is the site that is currently online. Can I give you access so that you make a duplicator (plugin duplicator) to do the tests on your side?

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Okay I do that
Regards

Hi,
I have this error :

jquery.min.js?ver=3.5.1:2 jQuery.Deferred exception: $(…).magnificPopup is not a function TypeError: $(…).magnificPopup is not a function
at Object.woodmartThemeModule.productVideo (https://yubabikes.com/wp-content/themes/woodmart/js/scripts/wc/productVideo.js?ver=6.0.4:4:32)
at HTMLDocument.<anonymous> (https://yubabikes.com/wp-content/themes/woodmart/js/scripts/wc/productVideo.js?ver=6.0.4:23:23)
at e (https://yubabikes.com/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30005)
at t (https://yubabikes.com/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30307) undefined

Can you say to me what is the pbm ?

That’s why the popup video didn’t work and when I click the sizes guides (in the website “Tech Specs”)

Thx for your help.
Regards,
Cédric

Hello,

You have an empty library file that is responsible for the popup. Try reinstalling the theme again.
https://yubabikes.com/wp-content/themes/woodmart/js/libs/magnific-popup.js?ver=6.0.4

Regards

Hello,

The actual link is here https://yubabikes.com/wp-content/themes/woodmart/js/libs/magnific-popup.js?ver=6.0.4

So the cached file is with the additional parameter ?ver=6.0.4 and it seems to be cached as an empty one on your server. Try to contact your hosting provider for help on this matter.

Okay but I have cleaned my cache and my hosting provider say there is no server cache on the dedicated server.
He said to me about the parameter ?ver=6.0.4 :
“I have an administrator taking a look at this now. However, I do believe this to be insignificant. As they refer to cache, be advised your test server has Nginx installed, which is serverside caching, whereas the dedicated server does not. This may be contributing to what it is you’re seeing.”

My hosting provider say that’s a pbm of Cloudflare cache. Can you say to me if you can do something about it ?

Cloudflare cache is something related to the server and not to the theme. Anyway, you need to either disable it completely or at least clean it to make sure that all files are correctly loaded on your website.

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