Home Forums Basel – Premium Template Visual Issues

This topic contains 9 replies, has 3 voices, and was last updated by Elise Noromit Elise Noromit 2 days, 15 hours ago.

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  • #93406

    Yogev
    Customer

    Hi,

    Im facing 2 issues with the visual part of the theme:

    1. As you can see in this page (https://lieltempnew.ussl.co/track-order/) – the tracking order element is not showing as well.

    2. in this form (https://lieltempnew.ussl.co/product/order-album-ltr/) the “NEXT” & “PREVIOUS” buttons are not showing as well too.
    I contacted the plugin’s developers and after checking it, they replied that the issue is realte to the theme design.

    * Since i purchased your theme from few different users for my clients, i noticed to another issue which is about the theme version. This url’s theme (https://lieltempnew.ussl.co) is not include some of the last updates. for example, i dont have here the option to suit the row to RTL mode as i have in some of other websites which using your theme. Please check it.

    Thank you very much

    #93467

    Hello,

    1. As I understand you want to put the fields on the same level. If so please add this code to the Theme Settings > Custom CSS

    body .woocommerce .track_order .form-row-first {
        margin-top: 30px;
    }

    2. Our support does not cover fixing the plugin.

    3. Please update the theme following the instructions here: https://xtemos.com/docs/basel/update-theme/

    Best Regards

    #94069

    Yogev
    Customer

    Hi,
    Thank you for your answer.

    1. Its still doesn’t fix the column. it is not the same height.
    More than that, its relate only for the 2 box fields. but the problem starts with the text that appear before – which is not showing good too.
    Please check it again (its updates now with your last css code that you wrote).

    2.I understand its issue of another plugin. Can’t you provide me any quick solution for it too please?

    3. Its already set up (the auto updates with the purchase code from enveto). But the last update is not really implemented on my website.

    Thank you

    #94154

    Hello,

    1. Please replace the code with this one:

    .woocommerce .track_order .form-row-first {
        margin-top: 30px!important;
    }

    2. We do not have a quick solution, unfortunately, otherwise, we would have provided.

    3. Your WP Bakery page builder has been updated. Your theme is now updated.

    Best Regards

    #94337

    Yogev
    Customer

    1. my friend, this is not working.
    Please login the website and fix it by yourself. this is not the solution for it.
    You also try to fix only the 2 fields height, while the text paragraph above is not good too.

    the login details are here:

    Private Content Hidden
    #94402

    Hello,

    The issue has been fixed. The code has been added to the Theme Settings > Custom CSS

    .woocommerce .track_order p:first-child {
        font-size: 18px;
        line-height: 1.8;
       display: block; 
        border-bottom: none; 
    }
    .woocommerce .track_order .form-row-first {
        margin-top: 0; 
    }

    Best Regards

    #94426

    Yogev
    Customer

    Hi guys,
    I dont know who check it, but it still not working good as you can see in picture “1”.

    another issue i found now is the main menu which you can see in picture “2”.

    #94472

    Hi,

    Could you please reupload your screenshots in a size smaller than 512KB? Or upload it to some cloud service like Dropbox or Google Drive.

    Thank you in advance

    #94503

    Yogev
    Customer

    here it is

    Attachments:
    You must be logged in to view attached files.
    #94530

    Hello,

    I am checking the page in all the browsers and do not see the problem:

    Chrome http://prntscr.com/lrvr65

    Firefox http://prntscr.com/lrvrb1

    Opera http://prntscr.com/lrvrfv

    Please try to clean your browser cache.

    As for your header. You need to change the header layout as the menu have a lot of items and they do not fit the space.

    Best Regards

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