We integrate with an inventory software called Fishbowl and after updating the REST API is not connecting with their software.

We integrate with an inventory software called Fishbowl and after updating the REST API is not connecting with their software. We determined it is not an issue with Woocommerce and updating the theme was the only thing we did prior to the issue occuring.

Any fix on this?

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

Yes, I just tested with a default theme and was able to connect to the RESt API. So it looks like it is theme related.

I’m sorry to pressure you, but this is causing issues within our company and is keeping us from fulfilling orders. Is there some assistance you can lend with this API issue?

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website. We need your admin and FTP access as well.

Thank you in advance.

Hi, when we change to a default theme we are able to connect to our inventory software using the WooCommerce Rest API, however, when we are on the Woodmart theme we are unable to connect please see the attached screen shots for details.

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What software should we install to be able to test this connection? Could you please send us some instructions so we can check this from our side?

Please see my message attached. Thanks for your assistance.

OK, we have sent a message to this email and waiting for their reply.

Please the link to download a trial version below.

Which one should we download? Also, give us all the information that we need to know about how to check this connection https://gyazo.com/c384407bf04c6640898d94e9df6a2c1b

Please download Fishbowl Manufacturing. I will need to get you a temporary license key from our account rep for the woocommerce plugin.

Here is the license key 7JGR5-NHLMH-GK7UM-7UU5U-7GM7U-7GUNA

And what we should do next? https://gyazo.com/4b6ad2be271dd52095bbc53b9b0bbda5

Please follow these directions on this wiki for installing the Woocommerce plugin. https://www.fishbowlinventory.com/wiki/WooCommerce#Install

Once installed under the Integration Menu go to Woocommerce then go to the gear icon marked settings and enter the following API keys attached below and mark website as https://www.limeworks.us

You may need to use this license key for your fishbowl demo account to make the Woocommerce Plugin work. Who gave the previous license key?

We don’t see the “Install” button for the WooCommerce integration https://gyazo.com/da443b51c2e538bccb49ee8941a0dfe4

Please use the license key attached to give you access to the woocommerce plugin. You may have to reinstall fishbowl

We still can’t start the program https://gyazo.com/8651ad6e908e2f8100639116be07150b
https://gyazo.com/452a00236dc4c26ec87277cd46ecd5ad

Can you please provide an email that we can send a copy of our fishbowl database for you to test on?

You can send it to our email.

They should be sending you a copy of our database shortly to test on.

We needed to revoke the API keys we gave you. Here are the updated ones

Hello,

We haven’t got any emails with the database yet.

Kind Regards

There was confusion on their end. Could you resend your email? It looks like I will have to send it to you.

Here is our email

OK, we have got the SQL database. How can we use it now? Could you please provide us instructions about that?

Please follow these instructions for installing the database: https://www.fishbowlinventory.com/wiki/Start_Fishbowl#Changing_your_Default_Database

Hello,

We have checked this and confirm that it can’t connect when our theme is active. It is hard to troubleshoot the problem from the software side since there are no error messages explaining what is wrong.

We have installed a plugin called “Rest API log” to see which requests were made to the website. Then we tried to connect with our theme and with the default theme and found both requests from the software to your website with the Rest API log plugin. We have compared them and see that both requests are almost identical and were successful. So we can see anything wrong (any errors) in the log on the website. That is why the only way to find the reason for the problem is to contact software developers and ask them for some detailed error logs.

You can check both requests here
Our theme – https://www.limeworks.us/wp-admin/tools.php?page=wp-rest-api-log-view-entry&id=36181
Default theme – https://www.limeworks.us/wp-admin/tools.php?page=wp-rest-api-log-view-entry&id=36209

Kind Regards

We have also noticed that despite the fact that the “Test connection” button doesn’t work, other API methods work well https://gyazo.com/be9559b68142f3fdee285a5ee0954269

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