Website favicon not show since the theme activated

Hi, I am facing an issue that my website favicon not show in the google search page since the website created. I tried every method but no luck. I tried to change many types of picture extension jpg,png,fav. Please help me.

Thank you.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please upload the favicon into Appearance > Customize > Site identity. It should take a couple of weeks for it to appear.

If you have any questions please feel free to contact us.

Best Regards

Hi,

I had uploaded this favicon since last few months, but no luck.

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Hello,

Please insert the credentials into the Private content below the message area.

Best Regards

Sorry for the late reply. So you will login to my wordpress backend to check for me?

Hello,

Yes, I want to check the setting to detect the reason the favicon is not shown.
Please insert the site admin access into the Private content below the message area.

Best Regars

Sure, attached at private content.

Hello,

Please clear the browser cache, I see the icon clearly: https://gyazo.com/572ca4c6d738fed742765a85989baea1 and https://gyazo.com/af588d4b1c7272062e46c854c5dc6a55

If you have any questions please feel free to contact us.

Best Regards

Sure. Thanks.

Hi, over few months, my website favicon still failed to load in the mobile view. Can you help to check?

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Hello,

I try to check your site and it is not reachable now: https://gyazo.com/a93546cca7aeadd6036db9be643c8a15

Please check and contact us when your site works.

Best Regards

Hi, it is reachable now, please check again. Thanks

Hello,

Unfortunately, I see the same: https://gyazo.com/4e86395c3f7bcb26eb87188c75a8f165

Please check once more.

Best Regards

Sorry my fault, I had installed the plugin to block other country’s access, may I know which country you located? I unlock it.

[Elise Noromit]

Hello,

Please whitelist

Best Regards

• This reply was modified 1 year, 10 months ago by Elise Noromit.

Hi sorry for the late reply. Yes had been whitelist already. Please try. For your info, when I login to wordpress, the favicon will changed it latest logo, but when I log out and go back to website, it become to old logo again.

Hello,

Please deactivate all the plugins except these ones:

Contact Form 7
Mailchimp for WordPress
Safe SVG
Slider Revolution
WooCommerce
WPBakery Page Builder
XTEMOS Post Types plugin

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

But need to deactivate how long? Google need sometimes to detect the favicon too right?

Hello,

You need to deactivate the plugins, check the issue, then enable them one by one to detect which one causes the problem.

Best Regards

[Author]

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