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Website got Deleted
- This topic has 16 replies, 2 voices, and was last updated 3 years, 10 months ago by Elise Noromit.
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February 1, 2021 at 7:13 pm #263065
thekamyofficialParticipantMy whole home page got deleted automatically and my header, footer everything has Changed. I cant see any of the Widgets of elementor and the content i created with elementor. Everything has Vanished. Help me as soon as possible to get my website back.
February 1, 2021 at 8:22 pm #263093
Elise NoromitMemberHello,
Please contact your host support, most host services make regular site backups, no WordPress theme influences.
Please provide your site admin access I will check, perhaps the settings have been changed and your site can be restored.
Best Regards
February 2, 2021 at 7:53 am #263176
thekamyofficialParticipantI guess this is something because of your theme because my whole theme layout has been changed.. footer colour has been changed… no elemnetor widgets are visible anywhere anymore. And what if this problem occurs again in future. we cant design our website again and again.
Attachments:
You must be logged in to view attached files.February 2, 2021 at 11:31 am #263238
thekamyofficialParticipantBECAUSE HERE THEIR WHERE SOME ELEMENTS WITH THE HELP OF WHICH WE MADE THE WEBSITE ABOVE THE BASIC WHICH IS NOT THEIR NOW.
Attachments:
You must be logged in to view attached files.February 2, 2021 at 5:44 pm #263345
Elise NoromitMemberHello,
Have you contacted the host support? Now WordPress theme delete anything by its own. A theme is just a skin.
Try to restore your site from the backup or you will have to recreate it all. Did you use any demo? Please let if you need further help.
Best Regards
February 2, 2021 at 8:32 pm #263366
thekamyofficialParticipanti guess You’re not getting my point sir, All my “Xtemos” elements are missing and the columns created with XTEMOS are missing. How to get back my XTEMOS ELEMENTS OR WIDGETS???
I’ve also attached the screenshot to get you better info about my problem. Help to visible all the widegts and columns created by those widgets.Attachments:
You must be logged in to view attached files.February 2, 2021 at 8:34 pm #263369
thekamyofficialParticipantMy number of columns and size of columns which i created is same as it is… just the content of those is missing and your XTEMOS TOOLS.
February 2, 2021 at 10:53 pm #263400
Elise NoromitMemberHello,
Please make sure all the required plugins in Appearance > Install plugins (Woodmart core) has been installed and enabled.
Best Regards
February 3, 2021 at 7:13 am #263443
thekamyofficialParticipantyes it is active
February 3, 2021 at 7:22 am #263448
thekamyofficialParticipantyou can see in ss
February 3, 2021 at 8:23 am #263461
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
February 3, 2021 at 8:47 am #263467
thekamyofficialParticipantHow can i do that?? kindly guide us the way
February 3, 2021 at 10:08 am #263488
thekamyofficialParticipantYou there?
February 3, 2021 at 12:57 pm #263552
thekamyofficialParticipantWILL I GET ANY REPLY FROM YOU?
February 3, 2021 at 1:46 pm #263577
Elise NoromitMemberHello,
You can leave the credentials in the Private content field under the message box.
As soon as I get the credentials I will check.
Best Regards
February 3, 2021 at 2:45 pm #263614
thekamyofficialParticipantsent, kindly check
February 3, 2021 at 3:37 pm #263624
Elise NoromitMemberHello,
Your site is based on Elementor page builder. You have installed and activated WP bakery page builder. You have set WP bakery in the Theme Settings https://prnt.sc/y5tsc3 WoodMart works with either WP Bakery builder or Elementor builder at once, but not with both at the same time. It is not possible to convert an existing site that is built on WP bakery page builder into Elementor or vice versa.
Now I have enabled Elementor in the Theme settings and disabled WP bakery page builder, the content has appeared. https://prnt.sc/y5twm8
P.S. Please make the site backups from time to time.
Best Regards
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