Home Forums Basel support forum Website is not working at all.

Website is not working at all.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #125848

    inder
    Participant

    Hi, I have installed the theme on the server. When I tried to log in to the admin section the site stops working and gives bizarre code on the screen(both admin and frontend); please have a look in the screenshot.

    Attachments:
    You must be logged in to view attached files.
    #125857

    Artem Temos
    Keymaster

    Hi,

    Try to remove our theme folder and all the required plugins via FTP and check how it works without them.

    Kind Regards

    #125864

    inder
    Participant

    Hi,

    If I remove the theme folder, I am getting the following error:

    The theme directory “basel/basel” does not exist.

    #125897

    Artem Temos
    Keymaster

    You should be able to enter the dashboard and activate another theme.

    #126375

    inder
    Participant

    yes if i use another theme it works fine on localhost and server as well

    and another thing is your theme working on localhost environment

    #126378

    Artem Temos
    Keymaster

    Now send us your admin and FTP access. We will reinstall the theme for you. Seems that some files were not uploaded or broken.

Viewing 6 posts - 1 through 6 (of 6 total)