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Website Issues

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #310869

    henalon123
    Participant

    Hi there, i have a weird issue, when I do the simplest edit on the main page, the elements get broken on the home page and the wishlist page.
    Ive attached the site login, try to make a simple change on the main page with elementor and then look at the home page and see all the elements get broken.
    Feel free to disable plugins and enable them back, already did that.
    After that please take a look in the variable products quick view on the shop page, the variation swatches inside are small (ive attached screenshot for example)
    Please Help

    #310906

    Hello,

    Please deactivate all the plugins not related to the theme, switch the parent theme, and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #313812

    henalon123
    Participant

    Hi there, tried to switch to parent theme but still the same, also tried deactivating the plugins, still no change, the swatches are very small on mobile when customers choose the product they want (see the first screenshot attached),
    also ive hired a developer to fix an issue with the icons being so large on the front page, when you switch to the parent theme you will see it clearly, the developer added a custom css to the child theme but its not a permanent fix.

    The second issue i have right now is the background video ive added from your etemos elementor templates to the home page, the youtube background video is not working for some reason, please advice, ive added login to the site.

    #313816

    henalon123
    Participant

    Just to make sure, I’m not talking about the slider revolution videos, scroll down a bit and see the xtemos element, the video in the background supposed to load but for some reason it won’t.

    #313893

    henalon123
    Participant

    Also please take a look in the variable products quick view on the shop page, the variation swatches inside are small (ive attached screenshot for example), i did what you told me but still the same

    #313941

    Hello,

    The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    If the problem remains, confirm the permission for plugins deactivation. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    #313942

    henalon123
    Participant

    Yes i confirm the permission, i tried everything already.

    #313960

    Hello,

    Please configure HTTP and HTTPS properly: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

    And then check the problem again.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)