Website Loading and Page Not Found Issue

I purchased your theme and also made the website live, but the theme’s loading time is very high, even though the image sizes are quite small. Still, the loading time is excessive. Additionally, on the dashboard, a’ Page Not Found’ error appears 7 out of 10 times when I try to edit something. It only loads after refreshing the pages 2 to 3 times, and this issue happens repeatedly. There’s no server-side issue since other WordPress sites are hosted on the same server, and they all function perfectly. Please resolve this issue as my client is complaining a lot.

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Hello,

Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

If you have any further questions, please don’t hesitate to reach out.

Best Regards

Thank you for your reply. The page weight is 1.8 MB, which is quite low. I have installed very few plugins, only the necessary ones, yet this issue persists. I have shared the ID and password with you, so you can log in and check it yourself. Please resolve this issue. please check attachement as well.

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Hello,
We have tested your website and found a few problems that you should fix first to speed up your website.
https://ibb.co/cb975Jd

Minimize main-thread work – I suggest using the Wp Rocket to fix it, more details are here: https://wp-rocket.me/google-core-web-vitals-wordpress/minimize-main-thread-work/

Largest Contentful Paint element – You need to optimize your site in general to improve this parameter. https://web.dev/articles/lcp

Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Avoid an excessive DOM size – The number of DOM elements are generated in the process of content building. All page builder elements are DOM elements. If you want to reduce DOM elements you will have to reduce the content: widgets, products, menu items, and others.

Reduce initial server response time – contact your hosting provider, because it is server-side. Note that you might see this warning from time to time when you clear the cache in the plugin.

Reduce JavaScript execution time – Also, the WP Rocket can help with it, check this: https://wp-rocket.me/google-core-web-vitals-wordpress/reduce-javascript-execution-time/

Properly size images – Optimize the images as it describes in our article: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/#Step_3

Best Regards

Thank you for your response. However, this answer is very general and is something I already know as a developer. This is not a solution. You are suggesting WP Rocket, which costs $59 per year, but I will not purchase it for the theme I want to optimize. It is your responsibility to optimize the theme. You mentioned that there are too many elements. If you compare your demo theme with KIDS, you will see that your theme has a blog section on the front page from Instagram, which I haven’t even used. My website has fewer elements than your demo theme. I have shared my ID and password; please give it to one of your senior developers to check what the issue is. Many problems exist not just on the frontend but also on the backend. On the backend, Elementor is not loading properly and gives a 404 error. You can see this in the video.

Thank you for your response. However, this answer is very general and is something I already know as a developer. This is not a solution. You are suggesting WP Rocket, which costs $59 per year, but I will not purchase it for the theme I want to optimize. It is your responsibility to optimize the theme. You mentioned that there are too many elements. If you compare your demo theme with KIDS, you will see that your theme has a blog section on the front page from Instagram, which I haven’t even used. My website has fewer elements than your demo theme. I have shared my ID and password; please give it to one of your senior developers to check what the issue is. Many problems exist not just on the frontend but also on the backend. On the backend, Elementor is not loading properly and gives a 404 error. You can see this in the video.
Video Link:
https://drive.google.com/file/d/1NnDGNG0wS7ae8h3pE607_z_TH8O-DZSU/view?usp=sharing

Hello,

We recommend you analyze your performance with online tools like Pingdom Website Speed Test, Google Pagespeed, Gtmetrix and Web page test. They will give you a lot of recommendations and tips regarding performance.

Best Regards

As I mentioned to you, it’s not just the front end that is slow; the back end is also slow. We use this tool daily, but it is only for the front end, not for the back end. Please provide a solution for the back end or resolve the issue.

Please involve a developer because this routine messaging and response is wasting your time and mine. I am sending two screenshots that are the latest. These will definitely not be resolved by checking GTmetrix or Pingdom. This is an issue with the theme. Please resolve it.

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Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Best Regards

hi i have activated default theme and you can see loading speed. i have uploaded videos on drive please check following link. i hope now you will help me to fix the issue.
https://drive.google.com/drive/folders/1ln9GdVklTaZPfN83b2M1fQlbNt6Y0LLv?usp=sharing

Hello,

Please keep all the plugins that are not related to our theme temporarily turned off.

Best Regards

i have disable all 6 pulgin which i have installed on my own. but these plugins are very much normal to use. but still problem not solved check in video. check drive link
“05OCT-after-pulgin”
https://drive.google.com/drive/folders/1yIM5Uy4d88WRWJLZdqSB-ZPFfCf8Epdp?usp=sharing

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now you can see the product image loading issue as well. for GOD sake fix it. as i have to deliver this project on monday

Hello,

If you do no mind, please share the Cpanel login details of your site so I will check and solve the issue.

Best Regards.

i have mentioned in moderators area please check

Hello,

I am not able to make the changes in the PHP settings from the Cpanel. Please ask the hosting provider to solve this error then I will access the Cpanel and make changes in the PHP settings: https://ibb.co/kBGzJwd

Best Regards.

Hi, its enable now please check

is there any update on above issue.

Hi, check this video.
07Oct2024.webm
https://drive.google.com/drive/folders/1ln9GdVklTaZPfN83b2M1fQlbNt6Y0LLv?usp=drive_link

The Promo popup is also not open whereas i have enabled
https://alshdubai.com/wp-admin/admin.php?page=xts_theme_settings

I have installed the dev site on one domain for testing. This shouldn’t be a hosting issue. The same loading issue and Page Not Found is occurring on the dev site as well. So, it seems to be an issue with your theme. I’m also sending you the ID and password for the test site so you can check it yourself.
https://rashidyounus.com/alsh-site/
https://rashidyounus.com/alsh-site/wp-admin
ID: admin
pass: pass789456123

Hello,

Please check the site now after removing the browser cache.

https://rashidyounus.com/alsh-site/

Best Regards.

Hi,
The website is still slow, and the admin panel issue has not been resolved either. I’ve seen over 100+ comments on ThemeForest, and there are 1000+ topics in support regarding this. This issue is with your theme. My client is getting frustrated. Please resolve the slow speed issue ASAP.

[Luke Nielsen]

Hello,

1. https://take.ms/N9mF7 – This issue happens because of the low value of max_input_vars on your server: https://take.ms/MROxq. You need to contact your hosting provider and ask to increase that parameter to 10000.

2. I have checked the speed issue on the default Storefront theme and here is the result – https://take.ms/H1weM, as you can see the page loads around 13s and it’s not normal because the default theme should load around 1s, it means that your server is not stable.

So I suggest you contact with your server for further solutions.

Kind Regards

• This reply was modified 3 weeks ago by Luke Nielsen.

I am unable to see your uploaded picture but still i increased the max_input_vars to 12000 12000 you can check http://alshdubai.com/info.php
now please fix the speed issue because its still there. i am talking about both sides speed ont only frontend

Hello,

1. I have updated the above screenshots, please recheck them.

2. Checked the speed now and the theme loads around 1.8s – https://take.ms/TvTUk and it’s a normal result without using the cache plugin. https://take.ms/hWGZU, https://take.ms/JYe6N

Additionally, I checked the issue on the default theme and I still see that your server is not stable, but now works better than yesterday, the page on the default theme that doesn’t have any elements, CSS, etc. could load around 1.6s – https://take.ms/oKmwq, and it’s not normal because it should load around 1s.

Kind Regards

Hey, it’s not just an issue with my front end… I’ve mentioned 2 to 3 times that the backend is also slow. Just like people have complained in the forum and the comment section on ThemeForest. So, instead of giving me an update on the front end only, please provide an update on the backend, as it’s running very slowly in the admin area (wp-admin) after activating the theme. As for the server issue, I have around 60+ websites hosted on the same server, and they are all running fine; there are no issues with any of them. The problem is only with your theme, so this can’t be a server issue. Please resolve this.

Hello,

I have checked the backend and made a comparison with the default theme, here is a video – https://monosnap.com/file/MZ5httbS05OgfdCdXcwKd05TQMyPrb, as you can see the result is approximately the same so our theme cannot affect the speed on your website.

Kind Regards

thank you for your detail reply. please check this https://vioo.cc/v/29Q

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