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Website Page not loading Properly
- This topic has 16 replies, 2 voices, and was last updated 1 year, 8 months ago by Artem Temos.
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AuthorPosts
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March 27, 2023 at 12:12 pm #454387
SathamParticipantHello Team,
Thanks for the constant support .We have an issue with product category page as we need to reload one more time to keep the page properly. I have attached a GIF video where you can find the space between description before loading and after loading . And like this even category tittle also having same issue as we need to reload again to appear properly. Please help us.
March 27, 2023 at 12:41 pm #454403
Artem TemosKeymasterHello,
Please, attach your screenshot or video so we can better understand what is wrong with these pages.
Thank you in advance.
March 28, 2023 at 8:49 am #454663
SathamParticipantPlease find the attached GIF for your reference
March 28, 2023 at 8:56 am #454664
SathamParticipantPlease find the link : https://we.tl/t-cI9fJ1qrb3
March 28, 2023 at 9:18 am #454674
Artem TemosKeymasterThe link you sent contains one logo image https://gyazo.com/b2180ced3a1a8658c0dcff69dfae9cc6
It doesn’t have any videos so we don’t understand what is wrong there.Kind Regards
March 28, 2023 at 12:38 pm #454777
SathamParticipantHi
Sorry for the wrong attachment .Please find the GIF link : https://we.tl/t-bEZIZUczt1March 28, 2023 at 12:47 pm #454783
Artem TemosKeymasterHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builderThank you in advance
March 28, 2023 at 1:02 pm #454790
SathamParticipantPlease find the credentials in Private contents
Thanks
March 28, 2023 at 4:48 pm #454862
Artem TemosKeymasterPlease, disable all non-related plugins. There are still a few plugins active on your website that may affect this.
Kind Regards
April 3, 2023 at 10:31 am #456571
SathamParticipantHello Team,
Please find the site link : http://13.233.122.12/wp-login.php and you can login with the same credentialsApril 3, 2023 at 11:33 am #456600
Artem TemosKeymasterHello,
Please, disable the cache and optimization plugins on your website because we see that they still affect your website.
Kind Regards
April 3, 2023 at 12:24 pm #456620
SathamParticipantHello,
Please check there is only three plugins active as you requested we have activated and all other plugins are inactive. Please find the attached screenshoot. And please give us a solutionAttachments:
You must be logged in to view attached files.April 3, 2023 at 12:57 pm #456645
Artem TemosKeymasterPlease, check this screenshot and see that path to most files is modified by either plugin or server extension https://gyazo.com/fc9f6349236797b8cbcc5f74e7ec63bb
Kind Regards
April 3, 2023 at 1:56 pm #456667
SathamParticipantHello,
I have disabled all the plugins as requested and also consider that I have two theme licenses and I am having another site in different hosting provider which has the same issue .It seems related themes Since my both websites are having different hosting platform and different setup But the issue same . So please give us the constructive solution for this issues its delaying our launch time.Site 1 : http://13.233.122.1
Site 2 : http://167.71.233.132/April 3, 2023 at 2:08 pm #456672
Artem TemosKeymasterAs we can see, the URLs are still modified. You can check this by yourself by opening the source code of the page https://gyazo.com/d0c29c38b28f749f149dbafb4cf2ecd2
Kind Regards
April 3, 2023 at 4:12 pm #456751
SathamParticipantHello
I have mentioned one more site which we used same theme and still having the same issue and I have added the credential for you to check and please understand what I am trying to say and have a look at it .Site 2: http://167.71.233.132/
April 3, 2023 at 4:18 pm #456756
Artem TemosKeymasterHello,
We just tested this website and don’t see any problems with category page loading. It loads fast from the first time. Could you please clarify what steps should we take to see the problem on this website?
Kind Regards
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